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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 21.3
edited by Christine Sklareski
on 2025/05/22 10:34
Change comment: There is no comment for this version
To version 17.6
edited by Christine Sklareski
on 2025/05/21 11:22
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  )))
15 15  
16 16  
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31 31  (((
32 32  = **Place Calls** =
33 33  
34 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
35 35  
36 -== Multiple ways to Initiate a call: ==
34 +== Initiate a call: ==
37 37  
38 38  1. Pick up the handset
39 39  1. Press the Speaker button on the phone
40 40  1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
43 43  
44 -== Place Calls ==
42 +== Place Ringing Calls ==
45 45  
46 46  * **Place a ringing call to an internal extension:**
47 47  ** Initiate a call
48 48  ** Use the keypad to enter the extension
49 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -
51 -(% style="display:none" %)
52 -
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
53 53  * **To place a call to an outside phone number**:
54 54  ** Initiate a call
55 -** Dial 9 (to access the outside line)
56 -** Dial the external phone number
57 -** Press Audio call.
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
58 58  
59 59  == Place Emergency Calls ==
60 60  
61 61  * **To place an emergency 911 call:**
62 -** Initiate a call.
63 -** Dial 911 or 9911.
64 -** Press Audio call.
65 -
62 +** Pick up the handset or engage the speakerphone
63 +** Dial 911 or 9911 on the keypad.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 +
66 66  * **To place an internal emergency call to alert the office of an issue:**
67 -** Initiate a call.
68 -** Dial your building's internal emergency extension.
69 -** Press Audio call.
68 +** Pick up the handset or engage the speakerphone
69 +** Dial your building's internal emergency extension on the keypad.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
70 70  
71 71  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72 72  
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88 88  (((
89 89  == Place Conference Calls ==
90 90  
91 -(((
93 +* (((
92 92  **To initiate a conference call from the dial screen:**
93 93  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 94  
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98 98  * When all extensions have been entered, press "Audio Call" or "Video Call"
99 99  
100 100  
103 +**To initiate a conference call while on a phone call:**
101 101  
105 +* When the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* After the call is established, the conference screen is brought up.
108 +* Tap the "Invite" button to add more members to the conference.
102 102  
103 -* **To initiate a conference call while on a phone call:**
104 -** When the phone is on the call screen, tap on the "Conference" button
105 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 -** After the call is established, the conference screen is brought up.
107 -** Tap the "Invite" button to add more members to the conference.
108 108  
111 +**To initiate a conference call from the conference soft key:**
109 109  
110 -* **To initiate a conference call from the conference soft key:**
111 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 -
113 -**Conference Call Management:**
114 -
115 -* **Attendee management**:
116 -** **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
117 -** **Mute**: Tap the extension and then click the Mute button.
118 -** **Video on**: Tap the extension and tap the Video on button.
119 -
120 -
121 -* **End a conference call:**
122 -** Tap the red handset button to end the call for everyone.
123 -** Individuals who disconnect from the call will exit but all other parties will remain.
124 -
125 -
113 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
126 126  )))
127 127  
128 128  
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154 154  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
155 155  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
156 156  
157 -* **To answer an incoming call during an active call:**
158 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
145 +* **To answer a second simultaneous call**
159 159  **
160 -* **To pick up a call ringing at another phone in your group**
161 -**
162 -* **To send a ringing call to voicemail instead of answering**
163 -**
147 +* To pick up a call ringing at another phone in your group
148 +* To send a ringing call to voicemail instead of answering
164 164  )))
165 165  
166 166  
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167 167  
168 168  (% class="col-xs-12 col-sm-4" %)
169 169  (((
170 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
155 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
171 171  
172 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
157 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
173 173  )))
174 174  )))
175 175  
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182 182  = Directory, Speed Dials, Favorites, and Button Boxes =
183 183  
184 184  
185 -* Directory:
186 -** Tap the User icon on the right side of the home screen
187 -** In the left menu, tap LDAP
188 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
189 -** Tap the green phone icon to place a call.
190 -* Set speed dials:
191 -**
192 -* Favorites:
193 -** To add extensions to favorites:
194 -*** Tap the User icon on the right side of the home screen
195 -*** In the left menu, tap Favorites
196 -***
170 +* Directory
171 +* Speed Dials
172 +* Favorites
197 197  * Button boxes
198 198  )))
199 199  
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