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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 13.7
edited by Christine Sklareski
on 2025/05/21 10:04
Change comment: There is no comment for this version

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Content
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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,20 +25,75 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== ==
42 +
43 +== Place Ringing Calls ==
44 +
45 +* **Place a ringing call to an internal extension:**
46 +** Initiate a call
47 +** Use the keypad to enter the extension
48 +** Press Audio call or Video call.
49 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +** To disconnect the call, return the handset to the cradle.
52 +\\(% style="display:none" %)
53 +* **To place a call to an outside phone number**:
54 +** Initiate a call
55 +** Use the keypad to press 9 (to access the outside line)
56 +** Use the keypad to enter the external phone number
57 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
58 +** To disconnect the call, return the handset to the cradle.
59 +
60 +== ==
61 +
62 +== Place Emergency Calls ==
63 +
64 +* **To place an emergency 911 call:**
65 +** Pick up the handset or engage the speakerphone
66 +** Dial 911 or 9911 on the keypad.
67 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
68 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 +
70 +* **To place an internal emergency call to alert the office of an issue:**
71 +** Pick up the handset or engage the speakerphone
72 +** Dial your building's internal emergency extension on the keypad.
73 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
74 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
75 +
76 +== ==
77 +
78 +== Place Conference Calls ==
79 +
80 +* (((
81 +**To initiate a conference call **
82 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
83 +
84 +* Bring up the dial screen
85 +* Enter the extension number then press on it on the left panel of the screen
86 +* The extension will be added to the dialing field and users can dial another number
87 +* When all extensions have been entered, press "Audio Call" or "Video Call"
88 +
89 +
90 +
35 35  )))
92 +)))
36 36  
37 37  
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
98 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
... ... @@ -53,7 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
56 -Content 2
113 +* Call ID will show who is calling
114 +* To answer a ringing call
115 +* To answer a second simultaneous call
116 +* To pick up a call ringing at another phone in your group
117 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
... ... @@ -64,7 +64,30 @@
64 64  )))
65 65  )))
66 66  
128 +----
67 67  
130 +(% class="row" %)
131 +(((
132 +(% class="col-xs-12 col-sm-8" %)
133 +(((
134 += Directory, Speed Dials, Favorites, and Button Boxes =
135 +
136 +
137 +* Directory
138 +* Speed Dials
139 +* Favorites
140 +* Button boxes
141 +)))
142 +
143 +
144 +
145 +(% class="col-xs-12 col-sm-4" %)
146 +(((
147 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
148 +)))
149 +)))
150 +
151 +
68 68  ----
69 69  
70 70  (% class="row" %)
... ... @@ -74,8 +74,14 @@
74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
161 +* To transfer a call 
162 +** Blind transfer
163 +** Announced transfer
164 +* To transfer a call to voicemail
165 +** (((
166 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
168 +)))
79 79  
80 80  
81 81  
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86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
185 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
188 +* Pick up groups
189 +* Hunt groups
190 +* Monitored extensions
100 100  )))
101 101  
102 102  
... ... @@ -107,7 +107,28 @@
107 107  )))
108 108  )))
109 109  
201 +----
110 110  
203 +(% class="row" %)
204 +(((
205 +(% class="col-xs-12 col-sm-8" %)
206 +(((
207 += Call History =
208 +
209 +
210 +* Find your call history
211 +* Manage call history
212 +* Place calls from call history
213 +)))
214 +
215 +
216 +
217 +(% class="col-xs-12 col-sm-4" %)
218 +(((
219 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
220 +)))
221 +)))
222 +
111 111  ----
112 112  
113 113  (% class="row" %)
... ... @@ -114,10 +114,10 @@
114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
229 += Availability States =
118 118  
119 119  
120 -Content 3
232 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
... ... @@ -128,8 +128,31 @@
128 128  )))
129 129  )))
130 130  
243 +----
131 131  
245 +(% class="row" %)
246 +(((
247 +(% class="col-xs-12 col-sm-8" %)
248 +(((
249 += Checking Voicemail =
132 132  
251 +
252 +* To access your voicemail box
253 +* To access your voicemail from another extension within the district
254 +* To access your voicemail from off site
255 +* Voicemail indicator
256 +* Voicemail to email
257 +)))
258 +
259 +
260 +
261 +(% class="col-xs-12 col-sm-4" %)
262 +(((
263 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
264 +)))
265 +)))
266 +
267 +
133 133  ----
134 134  
135 135  (% class="row" %)
... ... @@ -139,7 +139,11 @@
139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
277 +* Disable tap sounds
278 +* Adjust volume:
279 +** Ringer volume
280 +** Call volume
281 +** Mute calls
143 143  )))
144 144  
145 145  
... ... @@ -151,6 +151,7 @@
151 151  )))
152 152  
153 153  
293 +
154 154  ----
155 155  
156 156  (% class="row" %)
... ... @@ -157,7 +157,7 @@
157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
300 += Answering Doorbells =
161 161  
162 162  
163 163  Content 3
... ... @@ -171,4 +171,26 @@
171 171  )))
172 172  )))
173 173  
314 +
315 +----
316 +
317 +(% class="row" %)
318 +(((
319 +(% class="col-xs-12 col-sm-8" %)
320 +(((
321 += All Call and Paging/Intercom =
322 +
323 +
324 +* Page within school
325 +* Page between buildings
326 +)))
327 +
328 +
329 +
330 +(% class="col-xs-12 col-sm-4" %)
331 +(((
332 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
333 +)))
334 +)))
335 +
174 174  
GS3350-CallScreen.png
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