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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.1
edited by Christine Sklareski
on 2025/05/16 13:50
Change comment: There is no comment for this version
To version 17.6
edited by Christine Sklareski
on 2025/05/21 11:22
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,125 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
30 += **Place Calls** =
31 +
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33 +
34 +== Initiate a call: ==
35 +
36 +1. Pick up the handset
37 +1. Press the Speaker button on the phone
38 +1. Press the Speaker button on the touchscreen
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
41 +
42 +== Place Ringing Calls ==
43 +
44 +* **Place a ringing call to an internal extension:**
45 +** Initiate a call
46 +** Use the keypad to enter the extension
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
58 +
59 +== Place Emergency Calls ==
60 +
61 +* **To place an emergency 911 call:**
62 +** Pick up the handset or engage the speakerphone
63 +** Dial 911 or 9911 on the keypad.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 +
67 +* **To place an internal emergency call to alert the office of an issue:**
68 +** Pick up the handset or engage the speakerphone
69 +** Dial your building's internal emergency extension on the keypad.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
72 +
73 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 +
75 +)))
76 +
77 +
78 +
79 +(% class="col-xs-12 col-sm-4" %)
80 +(((
81 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 +)))
83 +)))
84 +
85 +----
86 +
87 +(% class="row" %)
88 +(((
89 +(% class="col-xs-12 col-sm-8" %)
90 +(((
91 +== Place Conference Calls ==
92 +
93 +* (((
94 +**To initiate a conference call from the dial screen:**
95 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 +
97 +* Bring up the dial screen
98 +* Enter the first extension number then press on it on the left panel of the screen
99 +* The extension will be added to the dialing field and users can dial another number
100 +* When all extensions have been entered, press "Audio Call" or "Video Call"
101 +
102 +
103 +**To initiate a conference call while on a phone call:**
104 +
105 +* When the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* After the call is established, the conference screen is brought up.
108 +* Tap the "Invite" button to add more members to the conference.
109 +
110 +
111 +**To initiate a conference call from the conference soft key:**
112 +
113 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
114 +)))
115 +
116 +
117 +)))
118 +
119 +
120 +
121 +(% class="col-xs-12 col-sm-4" %)
122 +(((
123 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
124 +
125 +
126 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
127 +)))
128 +)))
129 +
130 +
131 +----
132 +
133 +(% class="row" %)
134 +(((
135 +(% class="col-xs-12 col-sm-8" %)
136 +(((
27 27  = Answering Calls =
28 28  
139 +Caller ID will show who is calling.
29 29  
30 -Content 2
141 +* **To answer a single incoming call**:
142 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
143 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
144 +
145 +* **To answer a second simultaneous call**
146 +**
147 +* To pick up a call ringing at another phone in your group
148 +* To send a ringing call to voicemail instead of answering
31 31  )))
32 32  
33 33  
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34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
155 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
156 +
157 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
38 38  )))
39 39  )))
40 40  
161 +----
41 41  
163 +(% class="row" %)
164 +(((
165 +(% class="col-xs-12 col-sm-8" %)
166 +(((
167 += Directory, Speed Dials, Favorites, and Button Boxes =
168 +
169 +
170 +* Directory
171 +* Speed Dials
172 +* Favorites
173 +* Button boxes
174 +)))
175 +
176 +
177 +
178 +(% class="col-xs-12 col-sm-4" %)
179 +(((
180 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
181 +)))
182 +)))
183 +
184 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -48,8 +48,14 @@
48 48  = Call Handling =
49 49  
50 50  
51 -Content 3
194 +* To transfer a call 
195 +** Blind transfer
196 +** Announced transfer
197 +* To transfer a call to voicemail
198 +** (((
199 +Press Transfer and then press * and then enter the extension to go to directly to VM
52 52  )))
201 +)))
53 53  
54 54  
55 55  
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60 60  )))
61 61  
62 62  
63 -
64 64  ----
65 65  
66 66  (% class="row" %)
... ... @@ -67,10 +67,12 @@
67 67  (((
68 68  (% class="col-xs-12 col-sm-8" %)
69 69  (((
70 -= Voicemail and Auto Attendant =
218 += Pick up groups / Hunt groups / Monitored Extensions =
71 71  
72 72  
73 -Content 3
221 +* Pick up groups
222 +* Hunt groups
223 +* Monitored extensions
74 74  )))
75 75  
76 76  
... ... @@ -81,7 +81,28 @@
81 81  )))
82 82  )))
83 83  
234 +----
84 84  
236 +(% class="row" %)
237 +(((
238 +(% class="col-xs-12 col-sm-8" %)
239 +(((
240 += Call History =
241 +
242 +
243 +* Find your call history
244 +* Manage call history
245 +* Place calls from call history
246 +)))
247 +
248 +
249 +
250 +(% class="col-xs-12 col-sm-4" %)
251 +(((
252 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
253 +)))
254 +)))
255 +
85 85  ----
86 86  
87 87  (% class="row" %)
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88 88  (((
89 89  (% class="col-xs-12 col-sm-8" %)
90 90  (((
91 -= Section 3 =
262 += Availability States =
92 92  
93 93  
94 -Content 3
265 +* Change availability state when OOO or In Meeting
95 95  )))
96 96  
97 97  
... ... @@ -102,8 +102,31 @@
102 102  )))
103 103  )))
104 104  
276 +----
105 105  
278 +(% class="row" %)
279 +(((
280 +(% class="col-xs-12 col-sm-8" %)
281 +(((
282 += Checking Voicemail =
106 106  
284 +
285 +* To access your voicemail box
286 +* To access your voicemail from another extension within the district
287 +* To access your voicemail from off site
288 +* Voicemail indicator
289 +* Voicemail to email
290 +)))
291 +
292 +
293 +
294 +(% class="col-xs-12 col-sm-4" %)
295 +(((
296 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
297 +)))
298 +)))
299 +
300 +
107 107  ----
108 108  
109 109  (% class="row" %)
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110 110  (((
111 111  (% class="col-xs-12 col-sm-8" %)
112 112  (((
113 -= Section 3 =
307 += Phone Settings =
114 114  
115 115  
116 -Content 3
310 +* Disable tap sounds
311 +* Adjust volume:
312 +** Ringer volume
313 +** Call volume
314 +** Mute calls
117 117  )))
118 118  
119 119  
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125 125  )))
126 126  
127 127  
326 +
128 128  ----
129 129  
130 130  (% class="row" %)
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131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Section 3 =
333 += Answering Doorbells =
135 135  
136 136  
137 137  Content 3
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146 146  )))
147 147  
148 148  
149 -(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
348 +----
349 +
350 +(% class="row" %)
150 150  (((
151 -(% class="gtx-trans-icon" %)
352 +(% class="col-xs-12 col-sm-8" %)
152 152  (((
153 -
354 += All Call and Paging/Intercom =
355 +
356 +
357 +* Page within school
358 +* Page between buildings
154 154  )))
360 +
361 +
362 +
363 +(% class="col-xs-12 col-sm-4" %)
364 +(((
365 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
155 155  )))
367 +)))
368 +
369 +
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