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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 17.6
edited by Christine Sklareski
on 2025/05/21 11:22
Change comment: There is no comment for this version
To version 2.1
edited by Christine Sklareski
on 2025/05/16 13:50
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -(% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
5 += Placing Calls =
7 7  
8 -Hardware:
9 9  
10 -
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
8 +Content 1
12 12  )))
13 13  
14 14  
... ... @@ -27,125 +27,10 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
31 -
32 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33 -
34 -== Initiate a call: ==
35 -
36 -1. Pick up the handset
37 -1. Press the Speaker button on the phone
38 -1. Press the Speaker button on the touchscreen
39 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 -1. Press a name on a button box (speakerphone will engage if not using handset)
41 -
42 -== Place Ringing Calls ==
43 -
44 -* **Place a ringing call to an internal extension:**
45 -** Initiate a call
46 -** Use the keypad to enter the extension
47 -** Press Audio call or Video call.
48 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -** To disconnect the call, return the handset to the cradle.
51 -\\(% style="display:none" %)
52 -* **To place a call to an outside phone number**:
53 -** Initiate a call
54 -** Use the keypad to press 9 (to access the outside line)
55 -** Use the keypad to enter the external phone number
56 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 -** To disconnect the call, return the handset to the cradle.
58 -
59 -== Place Emergency Calls ==
60 -
61 -* **To place an emergency 911 call:**
62 -** Pick up the handset or engage the speakerphone
63 -** Dial 911 or 9911 on the keypad.
64 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 -
67 -* **To place an internal emergency call to alert the office of an issue:**
68 -** Pick up the handset or engage the speakerphone
69 -** Dial your building's internal emergency extension on the keypad.
70 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
72 -
73 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 -
75 -)))
76 -
77 -
78 -
79 -(% class="col-xs-12 col-sm-4" %)
80 -(((
81 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 -)))
83 -)))
84 -
85 -----
86 -
87 -(% class="row" %)
88 -(((
89 -(% class="col-xs-12 col-sm-8" %)
90 -(((
91 -== Place Conference Calls ==
92 -
93 -* (((
94 -**To initiate a conference call from the dial screen:**
95 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 -
97 -* Bring up the dial screen
98 -* Enter the first extension number then press on it on the left panel of the screen
99 -* The extension will be added to the dialing field and users can dial another number
100 -* When all extensions have been entered, press "Audio Call" or "Video Call"
101 -
102 -
103 -**To initiate a conference call while on a phone call:**
104 -
105 -* When the phone is on the call screen, tap on the "Conference" button
106 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 -* After the call is established, the conference screen is brought up.
108 -* Tap the "Invite" button to add more members to the conference.
109 -
110 -
111 -**To initiate a conference call from the conference soft key:**
112 -
113 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
114 -)))
115 -
116 -
117 -)))
118 -
119 -
120 -
121 -(% class="col-xs-12 col-sm-4" %)
122 -(((
123 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
124 -
125 -
126 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
127 -)))
128 -)))
129 -
130 -
131 -----
132 -
133 -(% class="row" %)
134 -(((
135 -(% class="col-xs-12 col-sm-8" %)
136 -(((
137 137  = Answering Calls =
138 138  
139 -Caller ID will show who is calling.
140 140  
141 -* **To answer a single incoming call**:
142 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
143 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
144 -
145 -* **To answer a second simultaneous call**
146 -**
147 -* To pick up a call ringing at another phone in your group
148 -* To send a ringing call to voicemail instead of answering
30 +Content 2
149 149  )))
150 150  
151 151  
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152 152  
153 153  (% class="col-xs-12 col-sm-4" %)
154 154  (((
155 -[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
156 -
157 -[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
37 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
158 158  )))
159 159  )))
160 160  
161 -----
162 162  
163 -(% class="row" %)
164 -(((
165 -(% class="col-xs-12 col-sm-8" %)
166 -(((
167 -= Directory, Speed Dials, Favorites, and Button Boxes =
168 -
169 -
170 -* Directory
171 -* Speed Dials
172 -* Favorites
173 -* Button boxes
174 -)))
175 -
176 -
177 -
178 -(% class="col-xs-12 col-sm-4" %)
179 -(((
180 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
181 -)))
182 -)))
183 -
184 -
185 185  ----
186 186  
187 187  (% class="row" %)
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191 191  = Call Handling =
192 192  
193 193  
194 -* To transfer a call 
195 -** Blind transfer
196 -** Announced transfer
197 -* To transfer a call to voicemail
198 -** (((
199 -Press Transfer and then press * and then enter the extension to go to directly to VM
51 +Content 3
200 200  )))
201 -)))
202 202  
203 203  
204 204  
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209 209  )))
210 210  
211 211  
212 -----
213 213  
214 -(% class="row" %)
215 -(((
216 -(% class="col-xs-12 col-sm-8" %)
217 -(((
218 -= Pick up groups / Hunt groups / Monitored Extensions =
219 -
220 -
221 -* Pick up groups
222 -* Hunt groups
223 -* Monitored extensions
224 -)))
225 -
226 -
227 -
228 -(% class="col-xs-12 col-sm-4" %)
229 -(((
230 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
231 -)))
232 -)))
233 -
234 234  ----
235 235  
236 236  (% class="row" %)
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237 237  (((
238 238  (% class="col-xs-12 col-sm-8" %)
239 239  (((
240 -= Call History =
70 += Voicemail and Auto Attendant =
241 241  
242 242  
243 -* Find your call history
244 -* Manage call history
245 -* Place calls from call history
73 +Content 3
246 246  )))
247 247  
248 248  
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253 253  )))
254 254  )))
255 255  
256 -----
257 257  
258 -(% class="row" %)
259 -(((
260 -(% class="col-xs-12 col-sm-8" %)
261 -(((
262 -= Availability States =
263 -
264 -
265 -* Change availability state when OOO or In Meeting
266 -)))
267 -
268 -
269 -
270 -(% class="col-xs-12 col-sm-4" %)
271 -(((
272 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
273 -)))
274 -)))
275 -
276 276  ----
277 277  
278 278  (% class="row" %)
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279 279  (((
280 280  (% class="col-xs-12 col-sm-8" %)
281 281  (((
282 -= Checking Voicemail =
91 += Section 3 =
283 283  
284 284  
285 -* To access your voicemail box
286 -* To access your voicemail from another extension within the district
287 -* To access your voicemail from off site
288 -* Voicemail indicator
289 -* Voicemail to email
94 +Content 3
290 290  )))
291 291  
292 292  
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298 298  )))
299 299  
300 300  
106 +
301 301  ----
302 302  
303 303  (% class="row" %)
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304 304  (((
305 305  (% class="col-xs-12 col-sm-8" %)
306 306  (((
307 -= Phone Settings =
113 += Section 3 =
308 308  
309 309  
310 -* Disable tap sounds
311 -* Adjust volume:
312 -** Ringer volume
313 -** Call volume
314 -** Mute calls
116 +Content 3
315 315  )))
316 316  
317 317  
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323 323  )))
324 324  
325 325  
326 -
327 327  ----
328 328  
329 329  (% class="row" %)
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330 330  (((
331 331  (% class="col-xs-12 col-sm-8" %)
332 332  (((
333 -= Answering Doorbells =
134 += Section 3 =
334 334  
335 335  
336 336  Content 3
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345 345  )))
346 346  
347 347  
348 -----
349 -
350 -(% class="row" %)
149 +(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
351 351  (((
352 -(% class="col-xs-12 col-sm-8" %)
151 +(% class="gtx-trans-icon" %)
353 353  (((
354 -= All Call and Paging/Intercom =
355 -
356 -
357 -* Page within school
358 -* Page between buildings
153 +
359 359  )))
360 -
361 -
362 -
363 -(% class="col-xs-12 col-sm-4" %)
364 -(((
365 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
366 366  )))
367 -)))
368 -
369 -
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