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Last modified by tahje_wade on 2025/01/15 13:06
From version 1.5
edited by tahje_wade
on 2025/01/15 13:06
Change comment: There is no comment for this version
To version 1.2
edited by tahje_wade
on 2025/01/10 10:39
Change comment: There is no comment for this version

Summary

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2 2  
3 3  === **Chromebook runs very slowly** ===
4 4  
5 -1. ** **Press and Hold the Power button.
6 -1. The screen dims, and a pop-up appears. Select "Shut down" to Power off.
7 -1. ** **Press the Power button to turn it back on.
5 +**Step 1: **Press and Hold the Power button
8 8  
9 -If that doesn't work, check for a system update. It will ask you to restart to complete the update.
7 +**Step 2: **The screen dims, and a pop-up appears. Select "Shut down" to Power off.
10 10  
11 -1. ** **Select the system clock.
12 -1. Select the Gear icon located at the bottom. This will take you to the settings.
13 -1. ** **Either scroll down on the left and select "About ChromeOS" or enter "Update" in the search bar.
14 -1. Select "Check for updates". This checks for the latest ChromeOS version and installs any updates.
15 -1. Once the update is completed, select the Restart button to complete.
9 +**Step 3: **Press the Power button to turn it back on.
16 16  
17 -=== **"ChromeOS is missing or damaged" Message** ===
18 18  
19 -Please create a [[Support Ticket >>https://etownschools.incidentiq.com/]] and the Technology team will gladly assist you.
12 +If that doesn't work, check for a system update. It will ask you to restart to complete the update.
20 20  
14 +**Step 1: **Select the system clock
21 21  
22 -=== **LED light is white, but the Chromebook screen is black** ===
16 +**Step 2: **Select the Gear icon located at the bottom. This will take you to the settings.
23 23  
24 -1. Turn off your Chromebook by holding down the Power button.
25 -1. Press and hold the Refresh button and then tap the Power button.
26 -1. Once the Chromebook starts, release the Refresh button.
18 +**Step 3: **Either scroll down on the left and select "About ChromeOS" or enter "Update" in the search bar.
27 27  
28 -If none of this resolves your issue and you can tell your Chromebook is still working by noise or LED light indicators, please create a [[Support Ticket>>https://etownschools.incidentiq.com/]] and the Technology team will gladly assist you.
20 +**Step 4: **Select "Check for updates". This checks for the latest ChromeOS version and installs any updates.
29 29  
22 +**Step 5: **Once the update is completed, select the Restart button to complete.
30 30  
31 -=== **Camera, Microphone, or Touchpad is not working** ===
32 32  
33 -1. Turn off your Chromebook by holding down the Power button.
34 -1. Press and hold the Refresh button and then tap the Power button.
35 -1. Once the Chromebook starts, release the Refresh button.
25 +=== **"ChromeOS is missing or damaged" Message** ===
36 36  
37 -===== **Log in as a guest** =====
38 -
39 -click the //Browse as Guest// option on the login screen. If the keyboard or touchpad troubles are gone, then delete your account and add it back to the Chromebook.
40 -
41 -If none of this resolves your issue and you can tell your Chromebook is still working by noise or LED light indicators, please create a [[Support Ticket>>https://etownschools.incidentiq.com/]] and the Technology team will gladly assist you.
42 -
43 -
44 -=== **No sound when playing a video/song** ===
45 -
46 -1. Click on the System clock (the time) in the bottom corner of the screen.
47 -1. Adjust the Volume slider displayed on the pop-up menu. Make sure the volume is not muted and turned up high enough to hear.
48 -
49 -If none of this resolves your issue and you can tell your Chromebook is still working by noise or LED light indicators, please create a [[Support Ticket>>https://etownschools.incidentiq.com/]] and the Technology team will gladly assist you.
50 -
51 -
27 +Please create a [[Support Ticket >>https://etownschools.incidentiq.com/]]
Screenshot 2025-01-15 9.55.54 AM.png
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