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Last modified by tahje_wade on 2025/01/15 13:06
From version 1.2
edited by tahje_wade
on 2025/01/10 10:39
Change comment: There is no comment for this version
To version 1.4
edited by tahje_wade
on 2025/01/15 09:24
Change comment: There is no comment for this version

Summary

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2 2  
3 3  === **Chromebook runs very slowly** ===
4 4  
5 -**Step 1: **Press and Hold the Power button
5 +1. ** **Press and Hold the Power button.
6 +1. The screen dims, and a pop-up appears. Select "Shut down" to Power off.
7 +1. ** **Press the Power button to turn it back on.
6 6  
7 -**Step 2: **The screen dims, and a pop-up appears. Select "Shut down" to Power off.
9 +If that doesn't work, check for a system update. It will ask you to restart to complete the update.
8 8  
9 -**Step 3: **Press the Power button to turn it back on.
11 +1. ** **Select the system clock.
12 +1. Select the Gear icon located at the bottom. This will take you to the settings.
13 +1. ** **Either scroll down on the left and select "About ChromeOS" or enter "Update" in the search bar.
14 +1. Select "Check for updates". This checks for the latest ChromeOS version and installs any updates.
15 +1. Once the update is completed, select the Restart button to complete.
10 10  
17 +=== **"ChromeOS is missing or damaged" Message** ===
11 11  
12 -If that doesn't work, check for a system update. It will ask you to restart to complete the update.
19 +Please create a [[Support Ticket >>https://etownschools.incidentiq.com/]] and the Technology team will gladly assist you.
13 13  
14 -**Step 1: **Select the system clock
15 15  
16 -**Step 2: **Select the Gear icon located at the bottom. This will take you to the settings.
22 +=== **LED light is white, but the Chromebook screen is black** ===
17 17  
18 -**Step 3: **Either scroll down on the left and select "About ChromeOS" or enter "Update" in the search bar.
24 +1. Turn off your Chromebook by holding down the Power button.
25 +1. Press and hold the Refresh button and then tap the Power button.
26 +1. Once the Chromebook starts, release the Refresh button.
19 19  
20 -**Step 4: **Select "Check for updates". This checks for the latest ChromeOS version and installs any updates.
28 +If none of this resolves your issue and you can tell your Chromebook is still working by noise or LED light indicators, please create a [[Support Ticket>>https://etownschools.incidentiq.com/]] and the Technology team will gladly assist you.
21 21  
22 -**Step 5: **Once the update is completed, select the Restart button to complete.
23 23  
31 +=== **Camera, Microphone, or Touchpad is not working** ===
24 24  
25 -=== **"ChromeOS is missing or damaged" Message** ===
33 +1. ​​​​​​​Turn off your Chromebook by holding down the Power button.
34 +1. Press and hold the Refresh button and then tap the Power button.
35 +1. Once the Chromebook starts, release the Refresh button.
26 26  
27 -Please create a [[Support Ticket >>https://etownschools.incidentiq.com/]]
37 +===== **Log in as a guest** =====
38 +
39 +click the //Browse as Guest// option on the login screen. If the keyboard or touchpad troubles are gone, then delete your account and add it back to the Chromebook.
40 +
41 +If none of this resolves your issue and you can tell your Chromebook is still working by noise or LED light indicators, please create a [[Support Ticket>>https://etownschools.incidentiq.com/]] and the Technology team will gladly assist you.
42 +
43 +