Wiki source code of Using IncidentIQ for Tech, Facilities and Room Reservations

Last modified by Christine Sklareski on 2025/03/03 15:59

version	line-number	content
1.1	1	(% class="row" %)
	2	(((
	3	(% class="col-xs-12 col-sm-8" %)
	4	(((
	5	= Accessing Incident IQ =
	6
	7
	8	(% style="line-height:1.2" %)
3.3	9	Open a new tab and type support.etownschools.org
1.1	10
3.3	11	in the address bar and press Return on the keyboard.
1.1	12
	13
4.1	14	Click Login with Google. Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
1.1	15	)))
	16
	17
	18
	19	(% class="col-xs-12 col-sm-4" %)
	20	(((
	21	{{box title="Contents"}}
	22	{{toc/}}
	23	{{/box}}
	24	)))
	25	)))
	26
	27	----
	28
	29	(% class="row" %)
	30	(((
	31	(% class="col-xs-12 col-sm-8" %)
	32	(((
1.2	33	= Start a New Ticket =
1.1	34
	35
3.2	36	Start a new ticket in 3 places; in either of the blue New Ticket links or, for computer support, by clicking one of your saved assets in Quick Tickets section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
1.1	37	)))
	38
	39
	40
	41	(% class="col-xs-12 col-sm-4" %)
	42	(((
2.2	43	[[Figure 1. Press the blue button labeled "New Ticket" to open a ticket.>>image:NewTicket.png\|\|alt="IncidentIQ New Ticket locations" height="395" width="749"]]
1.1	44	)))
	45	)))
	46
	47
	48	----
	49
	50	(% class="row" %)
	51	(((
	52	(% class="col-xs-12 col-sm-8" %)
	53	(((
2.2	54	= Select a Category =
	55
	56
	57	(% style="line-height:1.2" %)
3.2	58	Select what the ticket is about. For example:
2.2	59
3.2	60	* Devices/Hardware if the ticket is about a computer, copier/printer or desk phone.
	61	* Facilities if this is a work order
	62	* Event Reservations to reserve a room/space in the district
2.2	63	)))
	64
	65
	66
	67	(% class="col-xs-12 col-sm-4" %)
	68	(((
7.2	69	[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png\|\|alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="159" width="443"]]
2.2	70	)))
	71	)))
	72
	73
	74	----
	75
	76	(% class="row" %)
	77	(((
	78	(% class="col-xs-12 col-sm-8" %)
	79	(((
3.2	80	== Technology Tickets ==
1.1	81
	82
3.2	83	(% style="line-height:1.2" %)
	84	To begin a Technology ticket for a computer issue, enter the asset tag number, select a favorite asset OR select from all device categories to begin the ticket. There will then be a number of screens to refine your ticket down to the closest issue.
	85
	86	(% style="line-height:1.2" %)
	87	You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
1.1	88	)))
	89
	90
	91
	92	(% class="col-xs-12 col-sm-4" %)
	93	(((
7.2	94	[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png\|\|alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="363" width="434"]]
1.1	95	)))
	96	)))
	97
	98
2.2	99	----
1.1	100
2.2	101	(% class="row" %)
	102	(((
	103	(% class="col-xs-12 col-sm-8" %)
	104	(((
4.1	105	(% class="wikigeneratedid" id="HSection3" %)
	106
1.1	107
4.1	108	You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
2.2	109	)))
1.1	110
2.2	111
	112
	113	(% class="col-xs-12 col-sm-4" %)
	114	(((
7.2	115	[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png\|\|alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="269" width="431"]]
2.2	116	)))
	117	)))
	118
	119
3.5	120	----
2.2	121
3.5	122	(% class="row" %)
	123	(((
	124	(% class="col-xs-12 col-sm-8" %)
	125	(((
5.1	126	== Facilities Ticket ==
2.2	127
3.5	128
5.1	129	To submit a Facilities ticket, select a category and then sub-category describing the issue or search in the provided field. Choose Other Requests if the categories don’t apply.
3.5	130	)))
	131
	132
	133
	134	(% class="col-xs-12 col-sm-4" %)
	135	(((
7.2	136	[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="430"]]
3.5	137	)))
	138	)))
	139
	140
	141	----
	142
	143	(% class="row" %)
	144	(((
	145	(% class="col-xs-12 col-sm-8" %)
	146	(((
5.3	147	(% class="wikigeneratedid" id="HSection3" %)
	148
3.5	149
5.3	150	(% style="line-height:1.2" %)
5.4	151	Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed.
3.5	152
5.3	153	Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
	154
	155
	156
3.5	157	)))
	158
	159
	160
	161	(% class="col-xs-12 col-sm-4" %)
	162	(((
7.2	163	[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png\|\|alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="357" width="431"]]
3.5	164	)))
	165	)))
	166
	167
5.2	168	----
3.5	169
5.2	170	(% class="row" %)
	171	(((
	172	(% class="col-xs-12 col-sm-8" %)
	173	(((
6.1	174	== Event Reservations ==
3.5	175
5.2	176
5.8	177	Enter the following information needed to reserve a room in EASD as shown in Figure 7:
5.7	178
5.11	179	* Enter Event Title (required)
	180	* Enter Event Type (required)
	181	* Other Event Details (optional fields): Number of Attendees, Setup and Breakdown Time
	182	* Enter Start Date/Time and End Date/Time
	183	* Click Continue
5.2	184	)))
	185
	186
	187
	188	(% class="col-xs-12 col-sm-4" %)
	189	(((
7.2	190	[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png\|\|alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="316" width="425"]]
5.2	191	)))
	192	)))
	193
	194
	195	----
	196
	197	(% class="row" %)
	198	(((
	199	(% class="col-xs-12 col-sm-8" %)
	200	(((
5.9	201	(% class="wikigeneratedid" id="HSection3" %)
	202
5.2	203
5.9	204	(% style="line-height:1.38" %)
5.11	205	As shown in figure 8, click Location and select your building if the room in your building doesn’t display.
5.2	206
5.11	207	Scroll through rooms in the building or use the search field to quickly find a specific room.
5.9	208
5.11	209	Click on the room that you want to reserve and the selected room will appear at the bottom.
5.9	210
5.11	211	Click Continue.
5.2	212	)))
	213
	214
	215
	216	(% class="col-xs-12 col-sm-4" %)
	217	(((
7.2	218	[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png\|\|alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="255" width="428"]]
5.2	219	)))
	220	)))
	221
	222
5.12	223	----
	224
	225	(% class="row" %)
	226	(((
	227	(% class="col-xs-12 col-sm-8" %)
	228	(((
	229	(% class="wikigeneratedid" id="HSection3" %)
1.1	230
5.12	231
	232	(% style="line-height:1.8" %)
	233	If you previously selected a date/time: confirm the date/time on the calendar.
	234
	235	If you did not select a date/time on the previous screen: The calendar for that room will appear starting at the current date. Arrow through to find available dates. Click directly on the calendar to select a time.
	236
	237	Click Continue.
	238
	239	{{info}}
5.13	240	Editing the time: Click and drag the event to start at a different time (in 5 minute increments) or drag the top and/or bottom edge of the box to extend the time earlier or later.
5.12	241	{{/info}}
	242
	243
	244
	245	)))
	246
	247
	248
	249	(% class="col-xs-12 col-sm-4" %)
	250	(((
7.2	251	[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png\|\|alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="267" width="429"]]
5.12	252	)))
	253	)))
	254
	255
	256	----
	257
	258	(% class="row" %)
	259	(((
	260	(% class="col-xs-12 col-sm-8" %)
	261	(((
	262	(% class="wikigeneratedid" id="HSection3" %)
	263
	264
5.13	265	* Add a Description
	266	* Add Attachments (such as images showing room layouts)
	267	* Additional Details request (as shown in Figure 10): Select any Technology services from the drop-down menu. Describe Facilities/Custodial services needed and whether Door Access will be required.
	268	* Ignore organization information.
	269	* Scroll down to click Submit
5.12	270
5.13	271	{{info}}
	272	* Once your room reservation has been submitted, the date/time and room are placed on hold. An Event admin will review the request and approve it.
	273	* An approved event notifies Technology and Facilities of the event.
	274	* You will find your event request on your iiQ Dashboard, under My Events.
	275	{{/info}}
5.12	276
5.13	277
5.12	278	)))
	279
	280
	281
	282	(% class="col-xs-12 col-sm-4" %)
	283	(((
7.2	284	[[Figure 10. Describe the event and request technology and/or facilities support.>>image:Describe_Event_Request_AdditionalServices.png\|\|alt="Describe event and request tech or facilities services." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="306" width="427"]]
5.12	285	)))
	286	)))
	287
	288
	289	----
	290
	291	(% class="row" %)
	292	(((
	293	(% class="col-xs-12 col-sm-8" %)
	294	(((
	295	(% class="wikigeneratedid" id="HSection3" %)
	296
	297
5.14	298	(% style="line-height:1.2" %)
	299	Below is a sample of the email notification that is sent when a room reservation ticket is submitted. Note that the sender is EASD Help Desk and the email address includes “etownschools.incidentiq.com”.
5.12	300
5.14	301	Click View ticket details to open IncidentIQ or reply through the email to add a note to the ticket.
5.12	302
	303
5.14	304
5.12	305	)))
	306
	307
	308
	309	(% class="col-xs-12 col-sm-4" %)
	310	(((
7.2	311	[[Figure 11. Email notification comes from EASD Help Desk.>>image:Event-EmailNotification.png\|\|alt="Screenshot of the room reservation email notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="428"]]
5.12	312	)))
	313	)))
	314
	315
	316