Wiki source code of Using IncidentIQ for Tech, Facilities and Room Reservations

Version 5.10 by Christine Sklareski on 2025/03/03 15:32

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	5	= Accessing Incident IQ =
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3.3	9	Open a new tab and type support.etownschools.org
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3.3	11	in the address bar and press Return on the keyboard.
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4.1	14	Click Login with Google. Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
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	21	{{box title="Contents"}}
	22	{{toc/}}
	23	{{/box}}
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1.2	33	= Start a New Ticket =
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3.2	36	Start a new ticket in 3 places; in either of the blue New Ticket links or, for computer support, by clicking one of your saved assets in Quick Tickets section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
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2.2	43	[[Figure 1. Press the blue button labeled "New Ticket" to open a ticket.>>image:NewTicket.png\|\|alt="IncidentIQ New Ticket locations" height="395" width="749"]]
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2.2	54	= Select a Category =
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3.2	58	Select what the ticket is about. For example:
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3.2	60	* Devices/Hardware if the ticket is about a computer, copier/printer or desk phone.
	61	* Facilities if this is a work order
	62	* Event Reservations to reserve a room/space in the district
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4.2	69	[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png\|\|alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
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3.2	80	== Technology Tickets ==
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	84	To begin a Technology ticket for a computer issue, enter the asset tag number, select a favorite asset OR select from all device categories to begin the ticket. There will then be a number of screens to refine your ticket down to the closest issue.
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	87	You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
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5.6	94	[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png\|\|alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
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4.1	108	You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
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5.6	115	[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png\|\|alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
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5.1	126	== Facilities Ticket ==
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5.1	129	To submit a Facilities ticket, select a category and then sub-category describing the issue or search in the provided field. Choose Other Requests if the categories don’t apply.
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5.6	136	[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
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5.4	151	Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed.
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5.3	153	Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
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5.6	163	[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png\|\|alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
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5.2	170	(% class="row" %)
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5.5	174	= Event Reservations =
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5.8	177	Enter the following information needed to reserve a room in EASD as shown in Figure 7:
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5.9	179	* Enter Event Title (required)
	180	* Enter Event Type (required)
	181	* Other Event Details (optional fields): Number of Attendees, Setup and Breakdown Time
	182	* Enter Start Date/Time and End Date/Time
	183	* Click Continue
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5.8	190	[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png\|\|alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]]
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5.10	205	As shown in figure 8, click Location and select your building if the room in your building doesn’t display.
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5.9	207	Scroll through rooms in the building or use the search field to quickly find a specific room.
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	209	Click on the room that you want to reserve and the selected room will appear at the bottom.
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	211	Click Continue.
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5.10	218	[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png\|\|alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
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Wiki source code of Using IncidentIQ for Tech, Facilities and Room Reservations

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