Wiki source code of Using IncidentIQ for Tech, Facilities and Room Reservations
Version 3.2 by Christine Sklareski on 2025/03/03 14:50
Hide last authors
| author | version | line-number | content |
|---|---|---|---|
 |
1.1 | 1 | (% class="row" %) |
| 2 | ((( | ||
| 3 | (% class="col-xs-12 col-sm-8" %) | ||
| 4 | ((( | ||
| 5 | = Accessing Incident IQ = | ||
| 6 | |||
| 7 | |||
| 8 | (% style="line-height:1.2" %) | ||
| |
1.2 | 9 | (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)Open a new tab and type (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**support.etownschools.org ** |
| |
1.1 | 10 | |
| 11 | (% style="line-height:1.2" %) | ||
| |
1.2 | 12 | (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)in the address bar and press (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Return**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) on the keyboard. |
| |
1.1 | 13 | |
| 14 | |||
| |
1.2 | 15 | (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Click Login with Google. **(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account. |
| |
1.1 | 16 | ))) |
| 17 | |||
| 18 | |||
| 19 | |||
| 20 | (% class="col-xs-12 col-sm-4" %) | ||
| 21 | ((( | ||
| 22 | {{box title="**Contents**"}} | ||
| 23 | {{toc/}} | ||
| 24 | {{/box}} | ||
| 25 | ))) | ||
| 26 | ))) | ||
| 27 | |||
| 28 | ---- | ||
| 29 | |||
| 30 | (% class="row" %) | ||
| 31 | ((( | ||
| 32 | (% class="col-xs-12 col-sm-8" %) | ||
| 33 | ((( | ||
| |
1.2 | 34 | = Start a New Ticket = |
| |
1.1 | 35 | |
| 36 | |||
| |
3.2 | 37 | **Start a new ticket in 3 places**; in either of the **blue New Ticket links** or, for computer support, by clicking one of **your saved assets** in Quick Tickets section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer). |
| |
1.1 | 38 | ))) |
| 39 | |||
| 40 | |||
| 41 | |||
| 42 | (% class="col-xs-12 col-sm-4" %) | ||
| 43 | ((( | ||
| |
2.2 | 44 | [[Figure 1. Press the blue button labeled "New Ticket" to open a ticket.>>image:NewTicket.png||alt="IncidentIQ New Ticket locations" height="395" width="749"]] |
| |
1.1 | 45 | ))) |
| 46 | ))) | ||
| 47 | |||
| 48 | |||
| 49 | ---- | ||
| 50 | |||
| 51 | (% class="row" %) | ||
| 52 | ((( | ||
| 53 | (% class="col-xs-12 col-sm-8" %) | ||
| 54 | ((( | ||
| |
2.2 | 55 | = Select a Category = |
| 56 | |||
| 57 | |||
| 58 | (% style="line-height:1.2" %) | ||
| |
3.2 | 59 | Select what the ticket is about. For example: |
| |
2.2 | 60 | |
| |
3.2 | 61 | * **Devices/Hardware** if the ticket is about a computer, copier/printer or desk phone. |
| 62 | * **Facilities** if this is a work order | ||
| 63 | * **Event Reservations** to reserve a room/space in the district | ||
| |
2.2 | 64 | ))) |
| 65 | |||
| 66 | |||
| 67 | |||
| 68 | (% class="col-xs-12 col-sm-4" %) | ||
| 69 | ((( | ||
| 70 | [[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]] | ||
| 71 | ))) | ||
| 72 | ))) | ||
| 73 | |||
| 74 | |||
| 75 | ---- | ||
| 76 | |||
| 77 | (% class="row" %) | ||
| 78 | ((( | ||
| 79 | (% class="col-xs-12 col-sm-8" %) | ||
| 80 | ((( | ||
| |
3.2 | 81 | == Technology Tickets == |
| |
1.1 | 82 | |
| 83 | |||
| |
3.2 | 84 | (% style="line-height:1.2" %) |
| 85 | To begin a Technology ticket for a computer issue, enter the asset tag number, select a favorite asset OR select from all device categories to begin the ticket. There will then be a number of screens to refine your ticket down to the closest issue. | ||
| 86 | |||
| 87 | (% style="line-height:1.2" %) | ||
| 88 | You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files. | ||
| |
1.1 | 89 | ))) |
| 90 | |||
| 91 | |||
| 92 | |||
| 93 | (% class="col-xs-12 col-sm-4" %) | ||
| 94 | ((( | ||
| |
2.1 | 95 | [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] |
| |
1.1 | 96 | ))) |
| 97 | ))) | ||
| 98 | |||
| 99 | |||
| |
2.2 | 100 | ---- |
| |
1.1 | 101 | |
| |
2.2 | 102 | (% class="row" %) |
| 103 | ((( | ||
| 104 | (% class="col-xs-12 col-sm-8" %) | ||
| 105 | ((( | ||
| 106 | = Section 3 = | ||
| |
1.1 | 107 | |
| 108 | |||
| |
2.2 | 109 | Content 3 |
| 110 | ))) | ||
| |
1.1 | 111 | |
| |
2.2 | 112 | |
| 113 | |||
| 114 | (% class="col-xs-12 col-sm-4" %) | ||
| 115 | ((( | ||
| 116 | [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] | ||
| 117 | ))) | ||
| 118 | ))) | ||
| 119 | |||
| 120 | |||
| 121 | |||
| 122 | |||
| |
1.1 | 123 |