Wiki source code of Using IncidentIQ for Tech, Facilities and Room Reservations
Version 2.2 by Christine Sklareski on 2025/03/03 14:46
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| 1 | (% class="row" %) | ||
| 2 | ((( | ||
| 3 | (% class="col-xs-12 col-sm-8" %) | ||
| 4 | ((( | ||
| 5 | = Accessing Incident IQ = | ||
| 6 | |||
| 7 | |||
| 8 | (% style="line-height:1.2" %) | ||
| 9 | (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)Open a new tab and type (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**support.etownschools.org ** | ||
| 10 | |||
| 11 | (% style="line-height:1.2" %) | ||
| 12 | (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)in the address bar and press (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Return**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) on the keyboard. | ||
| 13 | |||
| 14 | |||
| 15 | (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Click Login with Google. **(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account. | ||
| 16 | ))) | ||
| 17 | |||
| 18 | |||
| 19 | |||
| 20 | (% class="col-xs-12 col-sm-4" %) | ||
| 21 | ((( | ||
| 22 | {{box title="**Contents**"}} | ||
| 23 | {{toc/}} | ||
| 24 | {{/box}} | ||
| 25 | ))) | ||
| 26 | ))) | ||
| 27 | |||
| 28 | ---- | ||
| 29 | |||
| 30 | (% class="row" %) | ||
| 31 | ((( | ||
| 32 | (% class="col-xs-12 col-sm-8" %) | ||
| 33 | ((( | ||
| 34 | = Start a New Ticket = | ||
| 35 | |||
| 36 | |||
| 37 | (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Start a new ticket in 3 places**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %); in either of the blue (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**New Ticket**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) links or, for computer support, by clicking one of your saved assets in (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Quick Tickets**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer). | ||
| 38 | ))) | ||
| 39 | |||
| 40 | |||
| 41 | |||
| 42 | (% class="col-xs-12 col-sm-4" %) | ||
| 43 | ((( | ||
| 44 | [[Figure 1. Press the blue button labeled "New Ticket" to open a ticket.>>image:NewTicket.png||alt="IncidentIQ New Ticket locations" height="395" width="749"]] | ||
| 45 | ))) | ||
| 46 | ))) | ||
| 47 | |||
| 48 | |||
| 49 | ---- | ||
| 50 | |||
| 51 | (% class="row" %) | ||
| 52 | ((( | ||
| 53 | (% class="col-xs-12 col-sm-8" %) | ||
| 54 | ((( | ||
| 55 | = Select a Category = | ||
| 56 | |||
| 57 | |||
| 58 | (% style="line-height:1.2" %) | ||
| 59 | (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Select what the ticket is about. **(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %)For example: | ||
| 60 | |||
| 61 | * (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Devices/Hardware**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) if the ticket is about a computer, copier/printer or desk phone. | ||
| 62 | * (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Facilities**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) if this is a work order | ||
| 63 | * (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Event Reservations**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) to reserve a room/space in the district | ||
| 64 | ))) | ||
| 65 | |||
| 66 | |||
| 67 | |||
| 68 | (% class="col-xs-12 col-sm-4" %) | ||
| 69 | ((( | ||
| 70 | [[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]] | ||
| 71 | ))) | ||
| 72 | ))) | ||
| 73 | |||
| 74 | |||
| 75 | ---- | ||
| 76 | |||
| 77 | (% class="row" %) | ||
| 78 | ((( | ||
| 79 | (% class="col-xs-12 col-sm-8" %) | ||
| 80 | ((( | ||
| 81 | = Section 3 = | ||
| 82 | |||
| 83 | |||
| 84 | Content 3 | ||
| 85 | ))) | ||
| 86 | |||
| 87 | |||
| 88 | |||
| 89 | (% class="col-xs-12 col-sm-4" %) | ||
| 90 | ((( | ||
| 91 | [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] | ||
| 92 | ))) | ||
| 93 | ))) | ||
| 94 | |||
| 95 | |||
| 96 | ---- | ||
| 97 | |||
| 98 | (% class="row" %) | ||
| 99 | ((( | ||
| 100 | (% class="col-xs-12 col-sm-8" %) | ||
| 101 | ((( | ||
| 102 | = Section 3 = | ||
| 103 | |||
| 104 | |||
| 105 | Content 3 | ||
| 106 | ))) | ||
| 107 | |||
| 108 | |||
| 109 | |||
| 110 | (% class="col-xs-12 col-sm-4" %) | ||
| 111 | ((( | ||
| 112 | [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] | ||
| 113 | ))) | ||
| 114 | ))) | ||
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