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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 7.2
edited by Christine Sklareski
on 2025/03/03 15:57
Change comment: There is no comment for this version
To version 5.9
edited by Christine Sklareski
on 2025/03/03 15:28
Change comment: There is no comment for this version

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66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="159" width="443"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
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91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="363" width="434"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
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112 112  
113 113  (% class="col-xs-12 col-sm-4" %)
114 114  (((
115 -[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="269" width="431"]]
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
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133 133  
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="430"]]
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
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161 161  (% class="col-xs-12 col-sm-4" %)
162 162  (((
163 -[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="357" width="431"]]
163 +[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
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171 171  (((
172 172  (% class="col-xs-12 col-sm-8" %)
173 173  (((
174 -== Event Reservations ==
174 += Event Reservations =
175 175  
176 176  
177 177  Enter the following information needed to reserve a room in EASD as shown in Figure 7:
178 178  
179 -* Enter **Event Title** (required)
180 -* Enter **Event Type** (required)
181 -* **Other Event Details** (optional fields): Number of Attendees, Setup and Breakdown Time
182 -* Enter **Start Date/Time** and **End Date/Time**
183 -* Click **Continue**
179 +* Enter Event Title (required)
180 +* Enter Event Type (required)
181 +* Other Event Details (optional fields): Number of Attendees, Setup and Breakdown Time
182 +* Enter Start Date/Time and End Date/Time
183 +* Click Continue
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187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="316" width="425"]]
190 +[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]]
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202 202  
203 203  
204 204  (% style="line-height:1.38" %)
205 -As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display.
205 +Click Location and select your building if the room in your building don’t display.
206 206  
207 -Scroll through rooms in the building or use the **search field** to quickly find a specific room.
207 +Scroll through rooms in the building or use the search field to quickly find a specific room.
208 208  
209 -**Click on the room** that you want to reserve and the selected room will appear at the bottom.
209 +Click on the room that you want to reserve and the selected room will appear at the bottom.
210 210  
211 -Click **Continue**.
211 +Click Continue.
212 212  )))
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215 215  
216 216  (% class="col-xs-12 col-sm-4" %)
217 217  (((
218 -[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="255" width="428"]]
218 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
219 219  )))
220 220  )))
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222 222  
223 -----
224 -
225 -(% class="row" %)
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228 -(((
229 -(% class="wikigeneratedid" id="HSection3" %)
230 230  
231 -
232 -(% style="line-height:1.8" %)
233 -**If you previously selected a date/time**: confirm the date/time on the calendar.
234 -
235 -**If you did not select a date/time on the previous screen**: The calendar for that room will appear starting at the current date. Arrow through to find available dates. Click directly on the calendar to select a time.
236 -
237 -Click **Continue**.
238 -
239 -{{info}}
240 -**Editing the time:** Click and drag the event to start at a different time (in 5 minute increments) or drag the top and/or bottom edge of the box to extend the time earlier or later.
241 -{{/info}}
242 -
243 -
244 -
245 -)))
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249 -(% class="col-xs-12 col-sm-4" %)
250 -(((
251 -[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png||alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="267" width="429"]]
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256 -----
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260 -(% class="col-xs-12 col-sm-8" %)
261 -(((
262 -(% class="wikigeneratedid" id="HSection3" %)
263 -
264 -
265 -* Add a **Description**
266 -* Add **Attachments** (such as images showing room layouts)
267 -* **Additional Details request** (as shown in Figure 10): Select any Technology services from the drop-down menu. Describe Facilities/Custodial services needed and whether Door Access will be required.
268 -* Ignore organization information.
269 -* Scroll down to click **Submit**
270 -
271 -{{info}}
272 -* Once your room reservation has been submitted, the date/time and room are placed on hold. An Event admin will review the request and approve it.
273 -* An approved event notifies Technology and Facilities of the event.
274 -* You will find your event request on your iiQ Dashboard, under **My Events**.
275 -{{/info}}
276 -
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282 -(% class="col-xs-12 col-sm-4" %)
283 -(((
284 -[[Figure 10. Describe the event and request technology and/or facilities support.>>image:Describe_Event_Request_AdditionalServices.png||alt="Describe event and request tech or facilities services." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="306" width="427"]]
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289 -----
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295 -(% class="wikigeneratedid" id="HSection3" %)
296 -
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298 -(% style="line-height:1.2" %)
299 -Below is a sample of the email notification that is sent when a room reservation ticket is submitted. Note that the sender is **EASD Help Desk** and the email address includes “**etownschools.incidentiq.com**”.
300 -
301 -Click **View ticket details** to open IncidentIQ or reply through the email to add a note to the ticket.
302 -
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310 -(((
311 -[[Figure 11. Email notification comes from EASD Help Desk.>>image:Event-EmailNotification.png||alt="Screenshot of the room reservation email notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="428"]]
312 -)))
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