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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 7.2
edited by Christine Sklareski
on 2025/03/03 15:57
Change comment: There is no comment for this version
To version 5.13
edited by Christine Sklareski
on 2025/03/03 15:47
Change comment: There is no comment for this version

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66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="159" width="443"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
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72 72  
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91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="363" width="434"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
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112 112  
113 113  (% class="col-xs-12 col-sm-4" %)
114 114  (((
115 -[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="269" width="431"]]
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
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133 133  
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="430"]]
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
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160 160  
161 161  (% class="col-xs-12 col-sm-4" %)
162 162  (((
163 -[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="357" width="431"]]
163 +[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
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171 171  (((
172 172  (% class="col-xs-12 col-sm-8" %)
173 173  (((
174 -== Event Reservations ==
174 += Event Reservations =
175 175  
176 176  
177 177  Enter the following information needed to reserve a room in EASD as shown in Figure 7:
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187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="316" width="425"]]
190 +[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]]
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215 215  
216 216  (% class="col-xs-12 col-sm-4" %)
217 217  (((
218 -[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="255" width="428"]]
218 +[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
219 219  )))
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221 221  
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248 248  
249 249  (% class="col-xs-12 col-sm-4" %)
250 250  (((
251 -[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png||alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="267" width="429"]]
251 +[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png||alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="225" width="361"]]
252 252  )))
253 253  )))
254 254  
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281 281  
282 282  (% class="col-xs-12 col-sm-4" %)
283 283  (((
284 -[[Figure 10. Describe the event and request technology and/or facilities support.>>image:Describe_Event_Request_AdditionalServices.png||alt="Describe event and request tech or facilities services." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="306" width="427"]]
284 +[[Figure 10. Describe the event and request technology and/or facilities support.>>image:Describe_Event_Request_AdditionalServices.png||alt="Describe event and request tech or facilities services." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="262" width="365"]]
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295 295  (% class="wikigeneratedid" id="HSection3" %)
296 296  
297 297  
298 -(% style="line-height:1.2" %)
299 -Below is a sample of the email notification that is sent when a room reservation ticket is submitted. Note that the sender is **EASD Help Desk** and the email address includes “**etownschools.incidentiq.com**”.
298 +(% style="line-height:1.38" %)
299 +As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display.
300 300  
301 -Click **View ticket details** to open IncidentIQ or reply through the email to add a note to the ticket.
301 +Scroll through rooms in the building or use the **search field** to quickly find a specific room.
302 302  
303 +**Click on the room** that you want to reserve and the selected room will appear at the bottom.
303 303  
304 -
305 +Click **Continue**.
305 305  )))
306 306  
307 307  
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308 308  
309 309  (% class="col-xs-12 col-sm-4" %)
310 310  (((
311 -[[Figure 11. Email notification comes from EASD Help Desk.>>image:Event-EmailNotification.png||alt="Screenshot of the room reservation email notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="428"]]
312 +[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
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Event-EmailNotification.png
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1 -XWiki.christine_sklareskietownschoolsorg
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