Skip to Content
Last modified by Christine Sklareski on 2025/03/03 15:59
From version 7.2
edited by Christine Sklareski
on 2025/03/03 15:57
Change comment: There is no comment for this version
To version 5.12
edited by Christine Sklareski
on 2025/03/03 15:39
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -66,7 +66,7 @@
66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="159" width="443"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
70 70  )))
71 71  )))
72 72  
... ... @@ -91,7 +91,7 @@
91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="363" width="434"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
95 95  )))
96 96  )))
97 97  
... ... @@ -112,7 +112,7 @@
112 112  
113 113  (% class="col-xs-12 col-sm-4" %)
114 114  (((
115 -[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="269" width="431"]]
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
116 116  )))
117 117  )))
118 118  
... ... @@ -133,7 +133,7 @@
133 133  
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="430"]]
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
137 137  )))
138 138  )))
139 139  
... ... @@ -160,7 +160,7 @@
160 160  
161 161  (% class="col-xs-12 col-sm-4" %)
162 162  (((
163 -[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="357" width="431"]]
163 +[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
164 164  )))
165 165  )))
166 166  
... ... @@ -171,7 +171,7 @@
171 171  (((
172 172  (% class="col-xs-12 col-sm-8" %)
173 173  (((
174 -== Event Reservations ==
174 += Event Reservations =
175 175  
176 176  
177 177  Enter the following information needed to reserve a room in EASD as shown in Figure 7:
... ... @@ -187,7 +187,7 @@
187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="316" width="425"]]
190 +[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]]
191 191  )))
192 192  )))
193 193  
... ... @@ -215,7 +215,7 @@
215 215  
216 216  (% class="col-xs-12 col-sm-4" %)
217 217  (((
218 -[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="255" width="428"]]
218 +[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
219 219  )))
220 220  )))
221 221  
... ... @@ -237,7 +237,8 @@
237 237  Click **Continue**.
238 238  
239 239  {{info}}
240 -**Editing the time:** Click and drag the event to start at a different time (in 5 minute increments) or drag the top and/or bottom edge of the box to extend the time earlier or later.
240 +(% style="line-height:1.8" %)
241 +(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Editing the time: **(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %)Click and drag the event to start at a different time (in 5 minute increments) or drag the top and/or bottom edge of the box to extend the time earlier or later.
241 241  {{/info}}
242 242  
243 243  
... ... @@ -248,7 +248,7 @@
248 248  
249 249  (% class="col-xs-12 col-sm-4" %)
250 250  (((
251 -[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png||alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="267" width="429"]]
252 +[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png||alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="225" width="361"]]
252 252  )))
253 253  )))
254 254  
... ... @@ -262,19 +262,14 @@
262 262  (% class="wikigeneratedid" id="HSection3" %)
263 263  
264 264  
265 -* Add a **Description**
266 -* Add **Attachments** (such as images showing room layouts)
267 -* **Additional Details request** (as shown in Figure 10): Select any Technology services from the drop-down menu. Describe Facilities/Custodial services needed and whether Door Access will be required.
268 -* Ignore organization information.
269 -* Scroll down to click **Submit**
266 +(% style="line-height:1.38" %)
267 +As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display.
270 270  
271 -{{info}}
272 -* Once your room reservation has been submitted, the date/time and room are placed on hold. An Event admin will review the request and approve it.
273 -* An approved event notifies Technology and Facilities of the event.
274 -* You will find your event request on your iiQ Dashboard, under **My Events**.
275 -{{/info}}
269 +Scroll through rooms in the building or use the **search field** to quickly find a specific room.
276 276  
277 -
271 +**Click on the room** that you want to reserve and the selected room will appear at the bottom.
272 +
273 +Click **Continue**.
278 278  )))
279 279  
280 280  
... ... @@ -281,7 +281,7 @@
281 281  
282 282  (% class="col-xs-12 col-sm-4" %)
283 283  (((
284 -[[Figure 10. Describe the event and request technology and/or facilities support.>>image:Describe_Event_Request_AdditionalServices.png||alt="Describe event and request tech or facilities services." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="306" width="427"]]
280 +[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
285 285  )))
286 286  )))
287 287  
... ... @@ -295,13 +295,14 @@
295 295  (% class="wikigeneratedid" id="HSection3" %)
296 296  
297 297  
298 -(% style="line-height:1.2" %)
299 -Below is a sample of the email notification that is sent when a room reservation ticket is submitted. Note that the sender is **EASD Help Desk** and the email address includes “**etownschools.incidentiq.com**”.
294 +(% style="line-height:1.38" %)
295 +As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display.
300 300  
301 -Click **View ticket details** to open IncidentIQ or reply through the email to add a note to the ticket.
297 +Scroll through rooms in the building or use the **search field** to quickly find a specific room.
302 302  
299 +**Click on the room** that you want to reserve and the selected room will appear at the bottom.
303 303  
304 -
301 +Click **Continue**.
305 305  )))
306 306  
307 307  
... ... @@ -308,7 +308,7 @@
308 308  
309 309  (% class="col-xs-12 col-sm-4" %)
310 310  (((
311 -[[Figure 11. Email notification comes from EASD Help Desk.>>image:Event-EmailNotification.png||alt="Screenshot of the room reservation email notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="428"]]
308 +[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
312 312  )))
313 313  )))
314 314  
Describe_Event_Request_AdditionalServices.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -44.6 KB
Content
Event-EmailNotification.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -45.1 KB
Content