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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 5.9
edited by Christine Sklareski
on 2025/03/03 15:28
Change comment: There is no comment for this version
To version 3.5
edited by Christine Sklareski
on 2025/03/03 14:55
Change comment: There is no comment for this version

Summary

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11 11  in the address bar and press **Return** on the keyboard.
12 12  
13 13  
14 -Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
14 +Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
15 15  )))
16 16  
17 17  
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66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
70 70  )))
71 71  )))
72 72  
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91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
94 +[[Figure 2. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" height="257" width="310"]]
95 95  )))
96 96  )))
97 97  
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102 102  (((
103 103  (% class="col-xs-12 col-sm-8" %)
104 104  (((
105 -(% class="wikigeneratedid" id="HSection3" %)
106 -
105 += Section 3 =
107 107  
108 -You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
109 -)))
110 110  
111 -
112 -
113 -(% class="col-xs-12 col-sm-4" %)
114 -(((
115 -[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
108 +Content 3
116 116  )))
117 -)))
118 118  
119 119  
120 -----
121 121  
122 -(% class="row" %)
123 -(((
124 -(% class="col-xs-12 col-sm-8" %)
125 -(((
126 -== Facilities Ticket ==
127 -
128 -
129 -To submit a **Facilities** ticket, select a category and then sub-category describing the issue or search in the provided field.  Choose **Other** **Requests** if the categories don’t apply.
130 -)))
131 -
132 -
133 -
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
115 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
137 137  )))
138 138  )))
139 139  
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144 144  (((
145 145  (% class="col-xs-12 col-sm-8" %)
146 146  (((
147 -(% class="wikigeneratedid" id="HSection3" %)
148 -
126 += Section 3 =
149 149  
150 -(% style="line-height:1.2" %)
151 -Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed.
152 152  
153 -Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
154 -
155 -
156 -
129 +Content 3
157 157  )))
158 158  
159 159  
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160 160  
161 161  (% class="col-xs-12 col-sm-4" %)
162 162  (((
163 -[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
136 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
164 164  )))
165 165  )))
166 166  
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171 171  (((
172 172  (% class="col-xs-12 col-sm-8" %)
173 173  (((
174 -= Event Reservations =
147 += Section 3 =
175 175  
176 176  
177 -Enter the following information needed to reserve a room in EASD as shown in Figure 7:
178 -
179 -* Enter Event Title (required)
180 -* Enter Event Type (required)
181 -* Other Event Details (optional fields): Number of Attendees, Setup and Breakdown Time
182 -* Enter Start Date/Time and End Date/Time
183 -* Click Continue
150 +Content 3
184 184  )))
185 185  
186 186  
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187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]]
157 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
191 191  )))
192 192  )))
193 193  
194 194  
195 -----
196 196  
197 -(% class="row" %)
198 -(((
199 -(% class="col-xs-12 col-sm-8" %)
200 -(((
201 -(% class="wikigeneratedid" id="HSection3" %)
202 -
203 203  
204 -(% style="line-height:1.38" %)
205 -Click Location and select your building if the room in your building don’t display.
206 -
207 -Scroll through rooms in the building or use the search field to quickly find a specific room.
208 -
209 -Click on the room that you want to reserve and the selected room will appear at the bottom.
210 -
211 -Click Continue.
212 -)))
213 -
214 -
215 -
216 -(% class="col-xs-12 col-sm-4" %)
217 -(((
218 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
219 -)))
220 -)))
221 -
222 -
223 223  
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