Skip to Content
Last modified by Christine Sklareski on 2025/03/03 15:59
From version 5.6
edited by Christine Sklareski
on 2025/03/03 15:19
Change comment: There is no comment for this version
To version 3.5
edited by Christine Sklareski
on 2025/03/03 14:55
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -11,7 +11,7 @@
11 11  in the address bar and press **Return** on the keyboard.
12 12  
13 13  
14 -Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
14 +Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
15 15  )))
16 16  
17 17  
... ... @@ -66,7 +66,7 @@
66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
70 70  )))
71 71  )))
72 72  
... ... @@ -91,7 +91,7 @@
91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
94 +[[Figure 2. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" height="257" width="310"]]
95 95  )))
96 96  )))
97 97  
... ... @@ -102,38 +102,17 @@
102 102  (((
103 103  (% class="col-xs-12 col-sm-8" %)
104 104  (((
105 -(% class="wikigeneratedid" id="HSection3" %)
106 -
105 += Section 3 =
107 107  
108 -You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
109 -)))
110 110  
111 -
112 -
113 -(% class="col-xs-12 col-sm-4" %)
114 -(((
115 -[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
108 +Content 3
116 116  )))
117 -)))
118 118  
119 119  
120 -----
121 121  
122 -(% class="row" %)
123 -(((
124 -(% class="col-xs-12 col-sm-8" %)
125 -(((
126 -== Facilities Ticket ==
127 -
128 -
129 -To submit a **Facilities** ticket, select a category and then sub-category describing the issue or search in the provided field.  Choose **Other** **Requests** if the categories don’t apply.
130 -)))
131 -
132 -
133 -
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
115 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
137 137  )))
138 138  )))
139 139  
... ... @@ -144,36 +144,9 @@
144 144  (((
145 145  (% class="col-xs-12 col-sm-8" %)
146 146  (((
147 -(% class="wikigeneratedid" id="HSection3" %)
148 -
126 += Section 3 =
149 149  
150 -(% style="line-height:1.2" %)
151 -Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed.
152 152  
153 -Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
154 -
155 -
156 -
157 -)))
158 -
159 -
160 -
161 -(% class="col-xs-12 col-sm-4" %)
162 -(((
163 -[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
164 -)))
165 -)))
166 -
167 -
168 -----
169 -
170 -(% class="row" %)
171 -(((
172 -(% class="col-xs-12 col-sm-8" %)
173 -(((
174 -= Event Reservations =
175 -
176 -
177 177  Content 3
178 178  )))
179 179  
... ... @@ -207,4 +207,6 @@
207 207  )))
208 208  
209 209  
162 +
163 +
210 210  
Describe_issue.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -61.7 KB
Content
FAcilities-tix.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -72.2 KB
Content
Facilities-category.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -94.3 KB
Content