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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 5.3
edited by Christine Sklareski
on 2025/03/03 15:13
Change comment: There is no comment for this version
To version 7.2
edited by Christine Sklareski
on 2025/03/03 15:57
Change comment: There is no comment for this version

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66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="159" width="443"]]
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71 71  )))
72 72  
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91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="342"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="363" width="434"]]
95 95  )))
96 96  )))
97 97  
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112 112  
113 113  (% class="col-xs-12 col-sm-4" %)
114 114  (((
115 -[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="334"]]
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="269" width="431"]]
116 116  )))
117 117  )))
118 118  
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133 133  
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="198" width="375"]]
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="430"]]
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138 138  )))
139 139  
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149 149  
150 150  (% style="line-height:1.2" %)
151 -Describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, enter additional users and attach files, if needed.
151 +Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed.
152 152  
153 153  Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
154 154  
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160 160  
161 161  (% class="col-xs-12 col-sm-4" %)
162 162  (((
163 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
163 +[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="357" width="431"]]
164 164  )))
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171 171  (((
172 172  (% class="col-xs-12 col-sm-8" %)
173 173  (((
174 -= Section 3 =
174 +== Event Reservations ==
175 175  
176 176  
177 -Content 3
177 +Enter the following information needed to reserve a room in EASD as shown in Figure 7:
178 +
179 +* Enter **Event Title** (required)
180 +* Enter **Event Type** (required)
181 +* **Other Event Details** (optional fields): Number of Attendees, Setup and Breakdown Time
182 +* Enter **Start Date/Time** and **End Date/Time**
183 +* Click **Continue**
178 178  )))
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180 180  
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181 181  
182 182  (% class="col-xs-12 col-sm-4" %)
183 183  (((
184 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
190 +[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="316" width="425"]]
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192 192  (((
193 193  (% class="col-xs-12 col-sm-8" %)
194 194  (((
195 -= Section 3 =
201 +(% class="wikigeneratedid" id="HSection3" %)
202 +
196 196  
204 +(% style="line-height:1.38" %)
205 +As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display.
197 197  
198 -Content 3
207 +Scroll through rooms in the building or use the **search field** to quickly find a specific room.
208 +
209 +**Click on the room** that you want to reserve and the selected room will appear at the bottom.
210 +
211 +Click **Continue**.
199 199  )))
200 200  
201 201  
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202 202  
203 203  (% class="col-xs-12 col-sm-4" %)
204 204  (((
205 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
218 +[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="255" width="428"]]
206 206  )))
207 207  )))
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209 209  
223 +----
224 +
225 +(% class="row" %)
226 +(((
227 +(% class="col-xs-12 col-sm-8" %)
228 +(((
229 +(% class="wikigeneratedid" id="HSection3" %)
210 210  
231 +
232 +(% style="line-height:1.8" %)
233 +**If you previously selected a date/time**: confirm the date/time on the calendar.
234 +
235 +**If you did not select a date/time on the previous screen**: The calendar for that room will appear starting at the current date. Arrow through to find available dates. Click directly on the calendar to select a time.
236 +
237 +Click **Continue**.
238 +
239 +{{info}}
240 +**Editing the time:** Click and drag the event to start at a different time (in 5 minute increments) or drag the top and/or bottom edge of the box to extend the time earlier or later.
241 +{{/info}}
242 +
243 +
244 +
245 +)))
246 +
247 +
248 +
249 +(% class="col-xs-12 col-sm-4" %)
250 +(((
251 +[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png||alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="267" width="429"]]
252 +)))
253 +)))
254 +
255 +
256 +----
257 +
258 +(% class="row" %)
259 +(((
260 +(% class="col-xs-12 col-sm-8" %)
261 +(((
262 +(% class="wikigeneratedid" id="HSection3" %)
263 +
264 +
265 +* Add a **Description**
266 +* Add **Attachments** (such as images showing room layouts)
267 +* **Additional Details request** (as shown in Figure 10): Select any Technology services from the drop-down menu. Describe Facilities/Custodial services needed and whether Door Access will be required.
268 +* Ignore organization information.
269 +* Scroll down to click **Submit**
270 +
271 +{{info}}
272 +* Once your room reservation has been submitted, the date/time and room are placed on hold. An Event admin will review the request and approve it.
273 +* An approved event notifies Technology and Facilities of the event.
274 +* You will find your event request on your iiQ Dashboard, under **My Events**.
275 +{{/info}}
276 +
277 +
278 +)))
279 +
280 +
281 +
282 +(% class="col-xs-12 col-sm-4" %)
283 +(((
284 +[[Figure 10. Describe the event and request technology and/or facilities support.>>image:Describe_Event_Request_AdditionalServices.png||alt="Describe event and request tech or facilities services." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="306" width="427"]]
285 +)))
286 +)))
287 +
288 +
289 +----
290 +
291 +(% class="row" %)
292 +(((
293 +(% class="col-xs-12 col-sm-8" %)
294 +(((
295 +(% class="wikigeneratedid" id="HSection3" %)
296 +
297 +
298 +(% style="line-height:1.2" %)
299 +Below is a sample of the email notification that is sent when a room reservation ticket is submitted. Note that the sender is **EASD Help Desk** and the email address includes “**etownschools.incidentiq.com**”.
300 +
301 +Click **View ticket details** to open IncidentIQ or reply through the email to add a note to the ticket.
302 +
303 +
304 +
305 +)))
306 +
307 +
308 +
309 +(% class="col-xs-12 col-sm-4" %)
310 +(((
311 +[[Figure 11. Email notification comes from EASD Help Desk.>>image:Event-EmailNotification.png||alt="Screenshot of the room reservation email notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="428"]]
312 +)))
313 +)))
314 +
315 +
316 +
Choose-Room.png
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