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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 5.3
edited by Christine Sklareski
on 2025/03/03 15:13
Change comment: There is no comment for this version
To version 4.1
edited by Christine Sklareski
on 2025/03/03 15:00
Change comment: There is no comment for this version

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68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
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94 -[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="342"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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126 -== Facilities Ticket ==
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129 -To submit a **Facilities** ticket, select a category and then sub-category describing the issue or search in the provided field.  Choose **Other** **Requests** if the categories don’t apply.
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136 -[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="198" width="375"]]
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151 -Describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, enter additional users and attach files, if needed.
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153 -Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
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163 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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174 174  = Section 3 =
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Facilities-category.png
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