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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 5.12
edited by Christine Sklareski
on 2025/03/03 15:39
Change comment: There is no comment for this version
To version 7.2
edited by Christine Sklareski
on 2025/03/03 15:57
Change comment: There is no comment for this version

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66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="159" width="443"]]
70 70  )))
71 71  )))
72 72  
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91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="363" width="434"]]
95 95  )))
96 96  )))
97 97  
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112 112  
113 113  (% class="col-xs-12 col-sm-4" %)
114 114  (((
115 -[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="269" width="431"]]
116 116  )))
117 117  )))
118 118  
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133 133  
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="430"]]
137 137  )))
138 138  )))
139 139  
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160 160  
161 161  (% class="col-xs-12 col-sm-4" %)
162 162  (((
163 -[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
163 +[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="357" width="431"]]
164 164  )))
165 165  )))
166 166  
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171 171  (((
172 172  (% class="col-xs-12 col-sm-8" %)
173 173  (((
174 -= Event Reservations =
174 +== Event Reservations ==
175 175  
176 176  
177 177  Enter the following information needed to reserve a room in EASD as shown in Figure 7:
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187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]]
190 +[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="316" width="425"]]
191 191  )))
192 192  )))
193 193  
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215 215  
216 216  (% class="col-xs-12 col-sm-4" %)
217 217  (((
218 -[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
218 +[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="255" width="428"]]
219 219  )))
220 220  )))
221 221  
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237 237  Click **Continue**.
238 238  
239 239  {{info}}
240 -(% style="line-height:1.8" %)
241 -(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Editing the time: **(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %)Click and drag the event to start at a different time (in 5 minute increments) or drag the top and/or bottom edge of the box to extend the time earlier or later.
240 +**Editing the time:** Click and drag the event to start at a different time (in 5 minute increments) or drag the top and/or bottom edge of the box to extend the time earlier or later.
242 242  {{/info}}
243 243  
244 244  
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249 249  
250 250  (% class="col-xs-12 col-sm-4" %)
251 251  (((
252 -[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png||alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="225" width="361"]]
251 +[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png||alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="267" width="429"]]
253 253  )))
254 254  )))
255 255  
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263 263  (% class="wikigeneratedid" id="HSection3" %)
264 264  
265 265  
266 -(% style="line-height:1.38" %)
267 -As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display.
265 +* Add a **Description**
266 +* Add **Attachments** (such as images showing room layouts)
267 +* **Additional Details request** (as shown in Figure 10): Select any Technology services from the drop-down menu. Describe Facilities/Custodial services needed and whether Door Access will be required.
268 +* Ignore organization information.
269 +* Scroll down to click **Submit**
268 268  
269 -Scroll through rooms in the building or use the **search field** to quickly find a specific room.
271 +{{info}}
272 +* Once your room reservation has been submitted, the date/time and room are placed on hold. An Event admin will review the request and approve it.
273 +* An approved event notifies Technology and Facilities of the event.
274 +* You will find your event request on your iiQ Dashboard, under **My Events**.
275 +{{/info}}
270 270  
271 -**Click on the room** that you want to reserve and the selected room will appear at the bottom.
272 -
273 -Click **Continue**.
277 +
274 274  )))
275 275  
276 276  
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277 277  
278 278  (% class="col-xs-12 col-sm-4" %)
279 279  (((
280 -[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
284 +[[Figure 10. Describe the event and request technology and/or facilities support.>>image:Describe_Event_Request_AdditionalServices.png||alt="Describe event and request tech or facilities services." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="306" width="427"]]
281 281  )))
282 282  )))
283 283  
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291 291  (% class="wikigeneratedid" id="HSection3" %)
292 292  
293 293  
294 -(% style="line-height:1.38" %)
295 -As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display.
298 +(% style="line-height:1.2" %)
299 +Below is a sample of the email notification that is sent when a room reservation ticket is submitted. Note that the sender is **EASD Help Desk** and the email address includes “**etownschools.incidentiq.com**”.
296 296  
297 -Scroll through rooms in the building or use the **search field** to quickly find a specific room.
301 +Click **View ticket details** to open IncidentIQ or reply through the email to add a note to the ticket.
298 298  
299 -**Click on the room** that you want to reserve and the selected room will appear at the bottom.
300 300  
301 -Click **Continue**.
304 +
302 302  )))
303 303  
304 304  
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305 305  
306 306  (% class="col-xs-12 col-sm-4" %)
307 307  (((
308 -[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
311 +[[Figure 11. Email notification comes from EASD Help Desk.>>image:Event-EmailNotification.png||alt="Screenshot of the room reservation email notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="428"]]
309 309  )))
310 310  )))
311 311  
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