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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 5.12
edited by Christine Sklareski
on 2025/03/03 15:39
Change comment: There is no comment for this version
To version 3.3
edited by Christine Sklareski
on 2025/03/03 14:51
Change comment: There is no comment for this version

Summary

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11 11  in the address bar and press **Return** on the keyboard.
12 12  
13 13  
14 -Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
14 +Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
15 15  )))
16 16  
17 17  
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66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
70 70  )))
71 71  )))
72 72  
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91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
94 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
95 95  )))
96 96  )))
97 97  
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102 102  (((
103 103  (% class="col-xs-12 col-sm-8" %)
104 104  (((
105 -(% class="wikigeneratedid" id="HSection3" %)
106 -
105 += Section 3 =
107 107  
108 -You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
109 -)))
110 110  
111 -
112 -
113 -(% class="col-xs-12 col-sm-4" %)
114 -(((
115 -[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
108 +Content 3
116 116  )))
117 -)))
118 118  
119 119  
120 -----
121 121  
122 -(% class="row" %)
123 -(((
124 -(% class="col-xs-12 col-sm-8" %)
125 -(((
126 -== Facilities Ticket ==
127 -
128 -
129 -To submit a **Facilities** ticket, select a category and then sub-category describing the issue or search in the provided field.  Choose **Other** **Requests** if the categories don’t apply.
130 -)))
131 -
132 -
133 -
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
115 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
137 137  )))
138 138  )))
139 139  
140 140  
141 -----
142 142  
143 -(% class="row" %)
144 -(((
145 -(% class="col-xs-12 col-sm-8" %)
146 -(((
147 -(% class="wikigeneratedid" id="HSection3" %)
148 -
149 149  
150 -(% style="line-height:1.2" %)
151 -Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed.
152 -
153 -Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
154 -
155 -
156 156  
157 -)))
158 -
159 -
160 -
161 -(% class="col-xs-12 col-sm-4" %)
162 -(((
163 -[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
164 -)))
165 -)))
166 -
167 -
168 -----
169 -
170 -(% class="row" %)
171 -(((
172 -(% class="col-xs-12 col-sm-8" %)
173 -(((
174 -= Event Reservations =
175 -
176 -
177 -Enter the following information needed to reserve a room in EASD as shown in Figure 7:
178 -
179 -* Enter **Event Title** (required)
180 -* Enter **Event Type** (required)
181 -* **Other Event Details** (optional fields): Number of Attendees, Setup and Breakdown Time
182 -* Enter **Start Date/Time** and **End Date/Time**
183 -* Click **Continue**
184 -)))
185 -
186 -
187 -
188 -(% class="col-xs-12 col-sm-4" %)
189 -(((
190 -[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]]
191 -)))
192 -)))
193 -
194 -
195 -----
196 -
197 -(% class="row" %)
198 -(((
199 -(% class="col-xs-12 col-sm-8" %)
200 -(((
201 -(% class="wikigeneratedid" id="HSection3" %)
202 -
203 -
204 -(% style="line-height:1.38" %)
205 -As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display.
206 -
207 -Scroll through rooms in the building or use the **search field** to quickly find a specific room.
208 -
209 -**Click on the room** that you want to reserve and the selected room will appear at the bottom.
210 -
211 -Click **Continue**.
212 -)))
213 -
214 -
215 -
216 -(% class="col-xs-12 col-sm-4" %)
217 -(((
218 -[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
219 -)))
220 -)))
221 -
222 -
223 -----
224 -
225 -(% class="row" %)
226 -(((
227 -(% class="col-xs-12 col-sm-8" %)
228 -(((
229 -(% class="wikigeneratedid" id="HSection3" %)
230 -
231 -
232 -(% style="line-height:1.8" %)
233 -**If you previously selected a date/time**: confirm the date/time on the calendar.
234 -
235 -**If you did not select a date/time on the previous screen**: The calendar for that room will appear starting at the current date. Arrow through to find available dates. Click directly on the calendar to select a time.
236 -
237 -Click **Continue**.
238 -
239 -{{info}}
240 -(% style="line-height:1.8" %)
241 -(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Editing the time: **(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %)Click and drag the event to start at a different time (in 5 minute increments) or drag the top and/or bottom edge of the box to extend the time earlier or later.
242 -{{/info}}
243 -
244 -
245 -
246 -)))
247 -
248 -
249 -
250 -(% class="col-xs-12 col-sm-4" %)
251 -(((
252 -[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png||alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="225" width="361"]]
253 -)))
254 -)))
255 -
256 -
257 -----
258 -
259 -(% class="row" %)
260 -(((
261 -(% class="col-xs-12 col-sm-8" %)
262 -(((
263 -(% class="wikigeneratedid" id="HSection3" %)
264 -
265 -
266 -(% style="line-height:1.38" %)
267 -As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display.
268 -
269 -Scroll through rooms in the building or use the **search field** to quickly find a specific room.
270 -
271 -**Click on the room** that you want to reserve and the selected room will appear at the bottom.
272 -
273 -Click **Continue**.
274 -)))
275 -
276 -
277 -
278 -(% class="col-xs-12 col-sm-4" %)
279 -(((
280 -[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
281 -)))
282 -)))
283 -
284 -
285 -----
286 -
287 -(% class="row" %)
288 -(((
289 -(% class="col-xs-12 col-sm-8" %)
290 -(((
291 -(% class="wikigeneratedid" id="HSection3" %)
292 -
293 -
294 -(% style="line-height:1.38" %)
295 -As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display.
296 -
297 -Scroll through rooms in the building or use the **search field** to quickly find a specific room.
298 -
299 -**Click on the room** that you want to reserve and the selected room will appear at the bottom.
300 -
301 -Click **Continue**.
302 -)))
303 -
304 -
305 -
306 -(% class="col-xs-12 col-sm-4" %)
307 -(((
308 -[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
309 -)))
310 -)))
311 -
312 -
313 -
Choose-Room.png
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