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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 5.11
edited by Christine Sklareski
on 2025/03/03 15:32
Change comment: There is no comment for this version
To version 7.2
edited by Christine Sklareski
on 2025/03/03 15:57
Change comment: There is no comment for this version

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66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="159" width="443"]]
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72 72  
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91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="363" width="434"]]
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112 112  
113 113  (% class="col-xs-12 col-sm-4" %)
114 114  (((
115 -[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="269" width="431"]]
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118 118  
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133 133  
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="430"]]
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161 161  (% class="col-xs-12 col-sm-4" %)
162 162  (((
163 -[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
163 +[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="357" width="431"]]
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171 171  (((
172 172  (% class="col-xs-12 col-sm-8" %)
173 173  (((
174 -= Event Reservations =
174 +== Event Reservations ==
175 175  
176 176  
177 177  Enter the following information needed to reserve a room in EASD as shown in Figure 7:
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187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]]
190 +[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="316" width="425"]]
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216 216  (% class="col-xs-12 col-sm-4" %)
217 217  (((
218 -[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
218 +[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="255" width="428"]]
219 219  )))
220 220  )))
221 221  
222 222  
223 +----
224 +
225 +(% class="row" %)
226 +(((
227 +(% class="col-xs-12 col-sm-8" %)
228 +(((
229 +(% class="wikigeneratedid" id="HSection3" %)
223 223  
231 +
232 +(% style="line-height:1.8" %)
233 +**If you previously selected a date/time**: confirm the date/time on the calendar.
234 +
235 +**If you did not select a date/time on the previous screen**: The calendar for that room will appear starting at the current date. Arrow through to find available dates. Click directly on the calendar to select a time.
236 +
237 +Click **Continue**.
238 +
239 +{{info}}
240 +**Editing the time:** Click and drag the event to start at a different time (in 5 minute increments) or drag the top and/or bottom edge of the box to extend the time earlier or later.
241 +{{/info}}
242 +
243 +
244 +
245 +)))
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249 +(% class="col-xs-12 col-sm-4" %)
250 +(((
251 +[[Figure 9. Select a date and time and click Continue.>>image:Select-Time.png||alt="Select a date and time" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="267" width="429"]]
252 +)))
253 +)))
254 +
255 +
256 +----
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258 +(% class="row" %)
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260 +(% class="col-xs-12 col-sm-8" %)
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262 +(% class="wikigeneratedid" id="HSection3" %)
263 +
264 +
265 +* Add a **Description**
266 +* Add **Attachments** (such as images showing room layouts)
267 +* **Additional Details request** (as shown in Figure 10): Select any Technology services from the drop-down menu. Describe Facilities/Custodial services needed and whether Door Access will be required.
268 +* Ignore organization information.
269 +* Scroll down to click **Submit**
270 +
271 +{{info}}
272 +* Once your room reservation has been submitted, the date/time and room are placed on hold. An Event admin will review the request and approve it.
273 +* An approved event notifies Technology and Facilities of the event.
274 +* You will find your event request on your iiQ Dashboard, under **My Events**.
275 +{{/info}}
276 +
277 +
278 +)))
279 +
280 +
281 +
282 +(% class="col-xs-12 col-sm-4" %)
283 +(((
284 +[[Figure 10. Describe the event and request technology and/or facilities support.>>image:Describe_Event_Request_AdditionalServices.png||alt="Describe event and request tech or facilities services." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="306" width="427"]]
285 +)))
286 +)))
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289 +----
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291 +(% class="row" %)
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294 +(((
295 +(% class="wikigeneratedid" id="HSection3" %)
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298 +(% style="line-height:1.2" %)
299 +Below is a sample of the email notification that is sent when a room reservation ticket is submitted. Note that the sender is **EASD Help Desk** and the email address includes “**etownschools.incidentiq.com**”.
300 +
301 +Click **View ticket details** to open IncidentIQ or reply through the email to add a note to the ticket.
302 +
303 +
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305 +)))
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309 +(% class="col-xs-12 col-sm-4" %)
310 +(((
311 +[[Figure 11. Email notification comes from EASD Help Desk.>>image:Event-EmailNotification.png||alt="Screenshot of the room reservation email notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="428"]]
312 +)))
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Describe_Event_Request_AdditionalServices.png
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