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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 3.5
edited by Christine Sklareski
on 2025/03/03 14:55
Change comment: There is no comment for this version
To version 5.9
edited by Christine Sklareski
on 2025/03/03 15:28
Change comment: There is no comment for this version

Summary

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11 11  in the address bar and press **Return** on the keyboard.
12 12  
13 13  
14 -Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
14 +Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
15 15  )))
16 16  
17 17  
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66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
70 70  )))
71 71  )))
72 72  
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91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 2. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" height="257" width="310"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
95 95  )))
96 96  )))
97 97  
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102 102  (((
103 103  (% class="col-xs-12 col-sm-8" %)
104 104  (((
105 -= Section 3 =
105 +(% class="wikigeneratedid" id="HSection3" %)
106 +
106 106  
108 +You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
109 +)))
107 107  
108 -Content 3
111 +
112 +
113 +(% class="col-xs-12 col-sm-4" %)
114 +(((
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
109 109  )))
117 +)))
110 110  
111 111  
120 +----
112 112  
122 +(% class="row" %)
123 +(((
124 +(% class="col-xs-12 col-sm-8" %)
125 +(((
126 +== Facilities Ticket ==
127 +
128 +
129 +To submit a **Facilities** ticket, select a category and then sub-category describing the issue or search in the provided field.  Choose **Other** **Requests** if the categories don’t apply.
130 +)))
131 +
132 +
133 +
113 113  (% class="col-xs-12 col-sm-4" %)
114 114  (((
115 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
116 116  )))
117 117  )))
118 118  
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123 123  (((
124 124  (% class="col-xs-12 col-sm-8" %)
125 125  (((
126 -= Section 3 =
147 +(% class="wikigeneratedid" id="HSection3" %)
148 +
127 127  
150 +(% style="line-height:1.2" %)
151 +Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed.
128 128  
129 -Content 3
153 +Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
154 +
155 +
156 +
130 130  )))
131 131  
132 132  
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133 133  
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
163 +[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
137 137  )))
138 138  )))
139 139  
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144 144  (((
145 145  (% class="col-xs-12 col-sm-8" %)
146 146  (((
147 -= Section 3 =
174 += Event Reservations =
148 148  
149 149  
150 -Content 3
177 +Enter the following information needed to reserve a room in EASD as shown in Figure 7:
178 +
179 +* Enter Event Title (required)
180 +* Enter Event Type (required)
181 +* Other Event Details (optional fields): Number of Attendees, Setup and Breakdown Time
182 +* Enter Start Date/Time and End Date/Time
183 +* Click Continue
151 151  )))
152 152  
153 153  
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154 154  
155 155  (% class="col-xs-12 col-sm-4" %)
156 156  (((
157 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
190 +[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]]
158 158  )))
159 159  )))
160 160  
161 161  
195 +----
162 162  
197 +(% class="row" %)
198 +(((
199 +(% class="col-xs-12 col-sm-8" %)
200 +(((
201 +(% class="wikigeneratedid" id="HSection3" %)
202 +
163 163  
204 +(% style="line-height:1.38" %)
205 +Click Location and select your building if the room in your building don’t display.
206 +
207 +Scroll through rooms in the building or use the search field to quickly find a specific room.
208 +
209 +Click on the room that you want to reserve and the selected room will appear at the bottom.
210 +
211 +Click Continue.
212 +)))
213 +
214 +
215 +
216 +(% class="col-xs-12 col-sm-4" %)
217 +(((
218 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
219 +)))
220 +)))
221 +
222 +
164 164  
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