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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 3.5
edited by Christine Sklareski
on 2025/03/03 14:55
Change comment: There is no comment for this version
To version 5.3
edited by Christine Sklareski
on 2025/03/03 15:13
Change comment: There is no comment for this version

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11 11  in the address bar and press **Return** on the keyboard.
12 12  
13 13  
14 -Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
14 +Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
15 15  )))
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66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
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91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 2. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" height="257" width="310"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="342"]]
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102 102  (((
103 103  (% class="col-xs-12 col-sm-8" %)
104 104  (((
105 -= Section 3 =
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108 +You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
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108 -Content 3
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114 +(((
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="334"]]
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111 111  
120 +----
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122 +(% class="row" %)
123 +(((
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125 +(((
126 +== Facilities Ticket ==
127 +
128 +
129 +To submit a **Facilities** ticket, select a category and then sub-category describing the issue or search in the provided field.  Choose **Other** **Requests** if the categories don’t apply.
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114 114  (((
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="198" width="375"]]
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140 +
141 +----
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143 +(% class="row" %)
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147 +(% class="wikigeneratedid" id="HSection3" %)
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150 +(% style="line-height:1.2" %)
151 +Describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, enter additional users and attach files, if needed.
152 +
153 +Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
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115 115  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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