Skip to Content
Last modified by Christine Sklareski on 2025/03/03 15:59
From version 3.5
edited by Christine Sklareski
on 2025/03/03 14:55
Change comment: There is no comment for this version
To version 5.1
edited by Christine Sklareski
on 2025/03/03 15:10
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -11,7 +11,7 @@
11 11  in the address bar and press **Return** on the keyboard.
12 12  
13 13  
14 -Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
14 +Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
15 15  )))
16 16  
17 17  
... ... @@ -66,7 +66,7 @@
66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
70 70  )))
71 71  )))
72 72  
... ... @@ -91,7 +91,7 @@
91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 2. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" height="257" width="310"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="342"]]
95 95  )))
96 96  )))
97 97  
... ... @@ -102,10 +102,10 @@
102 102  (((
103 103  (% class="col-xs-12 col-sm-8" %)
104 104  (((
105 -= Section 3 =
105 +(% class="wikigeneratedid" id="HSection3" %)
106 +
106 106  
107 -
108 -Content 3
108 +You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
109 109  )))
110 110  
111 111  
... ... @@ -112,7 +112,7 @@
112 112  
113 113  (% class="col-xs-12 col-sm-4" %)
114 114  (((
115 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="334"]]
116 116  )))
117 117  )))
118 118  
... ... @@ -123,10 +123,10 @@
123 123  (((
124 124  (% class="col-xs-12 col-sm-8" %)
125 125  (((
126 -= Section 3 =
126 +== Facilities Ticket ==
127 127  
128 128  
129 -Content 3
129 +To submit a **Facilities** ticket, select a category and then sub-category describing the issue or search in the provided field.  Choose **Other** **Requests** if the categories don’t apply.
130 130  )))
131 131  
132 132  
... ... @@ -133,7 +133,7 @@
133 133  
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="198" width="375"]]
137 137  )))
138 138  )))
139 139  
Describe_issue.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +61.7 KB
Content
Facilities-category.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +94.3 KB
Content