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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 3.2
edited by Christine Sklareski
on 2025/03/03 14:50
Change comment: There is no comment for this version
To version 5.5
edited by Christine Sklareski
on 2025/03/03 15:17
Change comment: There is no comment for this version

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8 8  (% style="line-height:1.2" %)
9 -(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)Open a new tab and type (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**support.etownschools.org **
9 +Open a new tab and type** support.etownschools.org**
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12 -(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)in the address bar and press (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Return**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) on the keyboard.
11 +in the address bar and press **Return** on the keyboard.
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15 -(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Click Login with Google. **(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
14 +Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
16 16  )))
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68 68  (% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
71 71  )))
72 72  )))
73 73  
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93 93  (% class="col-xs-12 col-sm-4" %)
94 94  (((
95 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="342"]]
96 96  )))
97 97  )))
98 98  
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103 103  (((
104 104  (% class="col-xs-12 col-sm-8" %)
105 105  (((
106 -= Section 3 =
105 +(% class="wikigeneratedid" id="HSection3" %)
106 +
107 107  
108 +You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
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108 108  
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114 +(((
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="334"]]
116 +)))
117 +)))
118 +
119 +
120 +----
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122 +(% class="row" %)
123 +(((
124 +(% class="col-xs-12 col-sm-8" %)
125 +(((
126 +== Facilities Ticket ==
127 +
128 +
129 +To submit a **Facilities** ticket, select a category and then sub-category describing the issue or search in the provided field.  Choose **Other** **Requests** if the categories don’t apply.
130 +)))
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132 +
133 +
134 +(% class="col-xs-12 col-sm-4" %)
135 +(((
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="198" width="375"]]
137 +)))
138 +)))
139 +
140 +
141 +----
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143 +(% class="row" %)
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146 +(((
147 +(% class="wikigeneratedid" id="HSection3" %)
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150 +(% style="line-height:1.2" %)
151 +Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed.
152 +
153 +Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
154 +
155 +
156 +
157 +)))
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160 +
161 +(% class="col-xs-12 col-sm-4" %)
162 +(((
163 +[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
164 +)))
165 +)))
166 +
167 +
168 +----
169 +
170 +(% class="row" %)
171 +(((
172 +(% class="col-xs-12 col-sm-8" %)
173 +(((
174 += Event Reservations =
175 +
176 +
109 109  Content 3
110 110  )))
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118 118  )))
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120 120  
189 +----
121 121  
191 +(% class="row" %)
192 +(((
193 +(% class="col-xs-12 col-sm-8" %)
194 +(((
195 += Section 3 =
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197 +
198 +Content 3
199 +)))
200 +
201 +
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203 +(% class="col-xs-12 col-sm-4" %)
204 +(((
205 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
206 +)))
207 +)))
208 +
209 +
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