Changes for page Using IncidentIQ for Tech, Facilities and Room Reservations
Last modified by Christine Sklareski on 2025/03/03 15:59
From version 3.2
edited by Christine Sklareski
on 2025/03/03 14:50
on 2025/03/03 14:50
Change comment:
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To version 5.11
edited by Christine Sklareski
on 2025/03/03 15:32
on 2025/03/03 15:32
Change comment:
There is no comment for this version
Summary
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Page properties (1 modified, 0 added, 0 removed)
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Attachments (0 modified, 6 added, 0 removed)
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... ... @@ -6,13 +6,12 @@ 6 6 7 7 8 8 (% style="line-height:1.2" %) 9 - (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)Open a new tab and type(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**support.etownschools.org9 +Open a new tab and type** support.etownschools.org** 10 10 11 -(% style="line-height:1.2" %) 12 -(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)in the address bar and press (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Return**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) on the keyboard. 11 +in the address bar and press **Return** on the keyboard. 13 13 14 14 15 - (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Click(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.14 +Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account. 16 16 ))) 17 17 18 18 ... ... @@ -67,7 +67,7 @@ 67 67 68 68 (% class="col-xs-12 col-sm-4" %) 69 69 ((( 70 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="1 19" width="333"]]69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]] 71 71 ))) 72 72 ))) 73 73 ... ... @@ -92,7 +92,7 @@ 92 92 93 93 (% class="col-xs-12 col-sm-4" %) 94 94 ((( 95 -[[Figure 2. >>image:U_P_Screen.png||alt="SoftwareUpdate screenpromptinga password" data-xwiki-image-style-alignment="end" height="257" width="310"]]94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]] 96 96 ))) 97 97 ))) 98 98 ... ... @@ -103,21 +103,122 @@ 103 103 ((( 104 104 (% class="col-xs-12 col-sm-8" %) 105 105 ((( 106 -= Section 3 = 105 +(% class="wikigeneratedid" id="HSection3" %) 106 + 107 107 108 +You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files. 109 +))) 108 108 109 -Content 3 111 + 112 + 113 +(% class="col-xs-12 col-sm-4" %) 114 +((( 115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]] 110 110 ))) 117 +))) 111 111 112 112 120 +---- 113 113 122 +(% class="row" %) 123 +((( 124 +(% class="col-xs-12 col-sm-8" %) 125 +((( 126 +== Facilities Ticket == 127 + 128 + 129 +To submit a **Facilities** ticket, select a category and then sub-category describing the issue or search in the provided field. Choose **Other** **Requests** if the categories don’t apply. 130 +))) 131 + 132 + 133 + 114 114 (% class="col-xs-12 col-sm-4" %) 115 115 ((( 116 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]] 117 117 ))) 118 118 ))) 119 119 120 120 141 +---- 121 121 143 +(% class="row" %) 144 +((( 145 +(% class="col-xs-12 col-sm-8" %) 146 +((( 147 +(% class="wikigeneratedid" id="HSection3" %) 148 + 122 122 150 +(% style="line-height:1.2" %) 151 +Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed. 152 + 153 +Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket. 154 + 155 + 123 123 157 +))) 158 + 159 + 160 + 161 +(% class="col-xs-12 col-sm-4" %) 162 +((( 163 +[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]] 164 +))) 165 +))) 166 + 167 + 168 +---- 169 + 170 +(% class="row" %) 171 +((( 172 +(% class="col-xs-12 col-sm-8" %) 173 +((( 174 += Event Reservations = 175 + 176 + 177 +Enter the following information needed to reserve a room in EASD as shown in Figure 7: 178 + 179 +* Enter **Event Title** (required) 180 +* Enter **Event Type** (required) 181 +* **Other Event Details** (optional fields): Number of Attendees, Setup and Breakdown Time 182 +* Enter **Start Date/Time** and **End Date/Time** 183 +* Click **Continue** 184 +))) 185 + 186 + 187 + 188 +(% class="col-xs-12 col-sm-4" %) 189 +((( 190 +[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]] 191 +))) 192 +))) 193 + 194 + 195 +---- 196 + 197 +(% class="row" %) 198 +((( 199 +(% class="col-xs-12 col-sm-8" %) 200 +((( 201 +(% class="wikigeneratedid" id="HSection3" %) 202 + 203 + 204 +(% style="line-height:1.38" %) 205 +As shown in figure 8, click **Location** and select your building if the room in your building doesn’t display. 206 + 207 +Scroll through rooms in the building or use the **search field** to quickly find a specific room. 208 + 209 +**Click on the room** that you want to reserve and the selected room will appear at the bottom. 210 + 211 +Click **Continue**. 212 +))) 213 + 214 + 215 + 216 +(% class="col-xs-12 col-sm-4" %) 217 +((( 218 +[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]] 219 +))) 220 +))) 221 + 222 + 223 +
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