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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 3.2
edited by Christine Sklareski
on 2025/03/03 14:50
Change comment: There is no comment for this version
To version 3.1
edited by Christine Sklareski
on 2025/03/03 14:46
Change comment: There is no comment for this version

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... ... @@ -34,7 +34,7 @@
34 34  = Start a New Ticket =
35 35  
36 36  
37 -**Start a new ticket in 3 places**; in either of the **blue New Ticket links** or, for computer support, by clicking one of **your saved assets** in Quick Tickets section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
37 +(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Start a new ticket in 3 places**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %); in either of the blue (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**New Ticket**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) links or, for computer support, by clicking one of your saved assets in (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Quick Tickets**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
38 38  )))
39 39  
40 40  
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56 56  
57 57  
58 58  (% style="line-height:1.2" %)
59 -Select what the ticket is about. For example:
59 +(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Select what the ticket is about. **(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %)For example:
60 60  
61 -* **Devices/Hardware** if the ticket is about a computer, copier/printer or desk phone.
62 -* **Facilities** if this is a work order
63 -* **Event Reservations** to reserve a room/space in the district
61 +* (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Devices/Hardware**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) if the ticket is about a computer, copier/printer or desk phone.
62 +* (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Facilities**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) if this is a work order
63 +* (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Event Reservations**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) to reserve a room/space in the district
64 64  )))
65 65  
66 66  
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78 78  (((
79 79  (% class="col-xs-12 col-sm-8" %)
80 80  (((
81 -== Technology Tickets ==
81 += Section 3 =
82 82  
83 83  
84 -(% style="line-height:1.2" %)
85 -To begin a Technology ticket for a computer issue, enter the asset tag number, select a favorite asset OR select from all device categories to begin the ticket. There will then be a number of screens to refine your ticket down to the closest issue.
86 -
87 -(% style="line-height:1.2" %)
88 -You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
84 +Content 3
89 89  )))
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91 91