Skip to Content
Last modified by Christine Sklareski on 2025/03/03 15:59
From version 2.2
edited by Christine Sklareski
on 2025/03/03 14:46
Change comment: There is no comment for this version
To version 5.10
edited by Christine Sklareski
on 2025/03/03 15:32
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -6,13 +6,12 @@
6 6  
7 7  
8 8  (% style="line-height:1.2" %)
9 -(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)Open a new tab and type (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**support.etownschools.org **
9 +Open a new tab and type** support.etownschools.org**
10 10  
11 -(% style="line-height:1.2" %)
12 -(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)in the address bar and press (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Return**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) on the keyboard.
11 +in the address bar and press **Return** on the keyboard.
13 13  
14 14  
15 -(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Click Login with Google. **(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
14 +Click** Login with Google.** Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
16 16  )))
17 17  
18 18  
... ... @@ -34,7 +34,7 @@
34 34  = Start a New Ticket =
35 35  
36 36  
37 -(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Start a new ticket in 3 places**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %); in either of the blue (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**New Ticket**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) links or, for computer support, by clicking one of your saved assets in (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Quick Tickets**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
36 +**Start a new ticket in 3 places**; in either of the **blue New Ticket links** or, for computer support, by clicking one of **your saved assets** in Quick Tickets section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
38 38  )))
39 39  
40 40  
... ... @@ -56,11 +56,11 @@
56 56  
57 57  
58 58  (% style="line-height:1.2" %)
59 -(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Select what the ticket is about. **(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %)For example:
58 +Select what the ticket is about. For example:
60 60  
61 -* (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Devices/Hardware**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) if the ticket is about a computer, copier/printer or desk phone.
62 -* (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Facilities**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) if this is a work order
63 -* (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Event Reservations**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) to reserve a room/space in the district
60 +* **Devices/Hardware** if the ticket is about a computer, copier/printer or desk phone.
61 +* **Facilities** if this is a work order
62 +* **Event Reservations** to reserve a room/space in the district
64 64  )))
65 65  
66 66  
... ... @@ -67,7 +67,7 @@
67 67  
68 68  (% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
69 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="129" width="360"]]
71 71  )))
72 72  )))
73 73  
... ... @@ -78,10 +78,14 @@
78 78  (((
79 79  (% class="col-xs-12 col-sm-8" %)
80 80  (((
81 -= Section 3 =
80 +== Technology Tickets ==
82 82  
83 83  
84 -Content 3
83 +(% style="line-height:1.2" %)
84 +To begin a Technology ticket for a computer issue, enter the asset tag number, select a favorite asset OR select from all device categories to begin the ticket. There will then be a number of screens to refine your ticket down to the closest issue.
85 +
86 +(% style="line-height:1.2" %)
87 +You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
85 85  )))
86 86  
87 87  
... ... @@ -88,7 +88,7 @@
88 88  
89 89  (% class="col-xs-12 col-sm-4" %)
90 90  (((
91 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
94 +[[Figure 3. Choose a device or sub-category.>>image:Select_Asset.png||alt="Select Issue Screen in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="295" width="354"]]
92 92  )))
93 93  )))
94 94  
... ... @@ -99,21 +99,122 @@
99 99  (((
100 100  (% class="col-xs-12 col-sm-8" %)
101 101  (((
102 -= Section 3 =
105 +(% class="wikigeneratedid" id="HSection3" %)
106 +
103 103  
108 +You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
109 +)))
104 104  
105 -Content 3
111 +
112 +
113 +(% class="col-xs-12 col-sm-4" %)
114 +(((
115 +[[Figure 4. Describe the issue and troubleshooting steps before submitting the ticket. >>image:Describe_issue.png||alt="Screenshot showing where to describe issue, add users and submit ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="344"]]
106 106  )))
117 +)))
107 107  
108 108  
120 +----
109 109  
122 +(% class="row" %)
123 +(((
124 +(% class="col-xs-12 col-sm-8" %)
125 +(((
126 +== Facilities Ticket ==
127 +
128 +
129 +To submit a **Facilities** ticket, select a category and then sub-category describing the issue or search in the provided field.  Choose **Other** **Requests** if the categories don’t apply.
130 +)))
131 +
132 +
133 +
110 110  (% class="col-xs-12 col-sm-4" %)
111 111  (((
112 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
136 +[[Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.>>image:Facilities-category.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="187" width="354"]]
113 113  )))
114 114  )))
115 115  
116 116  
141 +----
117 117  
143 +(% class="row" %)
144 +(((
145 +(% class="col-xs-12 col-sm-8" %)
146 +(((
147 +(% class="wikigeneratedid" id="HSection3" %)
148 +
118 118  
150 +(% style="line-height:1.2" %)
151 +Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed.
152 +
153 +Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
154 +
155 +
119 119  
157 +)))
158 +
159 +
160 +
161 +(% class="col-xs-12 col-sm-4" %)
162 +(((
163 +[[Figure 6. Describe the issue and enter required information before submitting the ticket.>>image:FAcilities-tix.png||alt="Fill in fields to submit a Facilities ticket." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="289" width="349"]]
164 +)))
165 +)))
166 +
167 +
168 +----
169 +
170 +(% class="row" %)
171 +(((
172 +(% class="col-xs-12 col-sm-8" %)
173 +(((
174 += Event Reservations =
175 +
176 +
177 +Enter the following information needed to reserve a room in EASD as shown in Figure 7:
178 +
179 +* Enter Event Title (required)
180 +* Enter Event Type (required)
181 +* Other Event Details (optional fields): Number of Attendees, Setup and Breakdown Time
182 +* Enter Start Date/Time and End Date/Time
183 +* Click Continue
184 +)))
185 +
186 +
187 +
188 +(% class="col-xs-12 col-sm-4" %)
189 +(((
190 +[[Figure 7. Enter information as required to reserve a space in EASD.>>image:Event_reservation.png||alt="Event Reservation screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="256" width="344"]]
191 +)))
192 +)))
193 +
194 +
195 +----
196 +
197 +(% class="row" %)
198 +(((
199 +(% class="col-xs-12 col-sm-8" %)
200 +(((
201 +(% class="wikigeneratedid" id="HSection3" %)
202 +
203 +
204 +(% style="line-height:1.38" %)
205 +As shown in figure 8, click Location and select your building if the room in your building doesn’t display.
206 +
207 +Scroll through rooms in the building or use the search field to quickly find a specific room.
208 +
209 +Click on the room that you want to reserve and the selected room will appear at the bottom.
210 +
211 +Click Continue.
212 +)))
213 +
214 +
215 +
216 +(% class="col-xs-12 col-sm-4" %)
217 +(((
218 +[[Figure 8. Through the room reservation form, click the location and select your building and room.>>image:Choose-Room.png||alt="Select a location and room" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="346"]]
219 +)))
220 +)))
221 +
222 +
223 +
Choose-Room.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +42.1 KB
Content
Describe_issue.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +61.7 KB
Content
Event_reservation.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +48.2 KB
Content
FAcilities-tix.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +72.2 KB
Content
Facilities-category.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +94.3 KB
Content
Select_Asset.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +81.6 KB
Content