Skip to Content
Last modified by Christine Sklareski on 2025/03/03 15:59
From version 2.2
edited by Christine Sklareski
on 2025/03/03 14:46
Change comment: There is no comment for this version
To version 1.6
edited by Christine Sklareski
on 2025/03/03 11:56
Change comment: Update document after refactoring.

Summary

Details

Page properties
Parent
... ... @@ -1,1 +1,1 @@
1 -Main.WebsitesSoftware.IncidentIQ 2.WebHome
1 +Sandbox.WebHome
Content
... ... @@ -34,7 +34,7 @@
34 34  = Start a New Ticket =
35 35  
36 36  
37 -(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Start a new ticket in 3 places**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %); in either of the blue (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**New Ticket**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) links or, for computer support, by clicking one of your saved assets in (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Quick Tickets**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
37 +(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Start a new ticket in 3 places**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %); in either of the blue (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**New Ticket**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) links or, for computer support, by clicking one of your saved assets in (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Quick Tickets**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
38 38  )))
39 39  
40 40  
... ... @@ -41,7 +41,7 @@
41 41  
42 42  (% class="col-xs-12 col-sm-4" %)
43 43  (((
44 -[[Figure 1. Press the blue button labeled "New Ticket" to open a ticket.>>image:NewTicket.png||alt="IncidentIQ New Ticket locations" height="395" width="749"]]
44 +[[Figure 1. >>image:NewTicket.png||alt="IncidentIQ New Ticket locations" height="395" width="749"]]
45 45  )))
46 46  )))
47 47  
... ... @@ -52,7 +52,7 @@
52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 -= Select a Category =
55 += Select the Issue =
56 56  
57 57  
58 58  (% style="line-height:1.2" %)
... ... @@ -67,53 +67,13 @@
67 67  
68 68  (% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
70 +[[Figure 2. >>image:Ticket_Category.png||alt="IncidentIQ category selection screen" data-xwiki-image-style-alignment="end" height="339" width="409"]]
71 71  )))
72 72  )))
73 73  
74 74  
75 -----
76 76  
77 -(% class="row" %)
78 -(((
79 -(% class="col-xs-12 col-sm-8" %)
80 -(((
81 -= Section 3 =
82 82  
83 83  
84 -Content 3
85 -)))
86 86  
87 -
88 -
89 -(% class="col-xs-12 col-sm-4" %)
90 -(((
91 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
92 -)))
93 -)))
94 -
95 -
96 -----
97 -
98 -(% class="row" %)
99 -(((
100 -(% class="col-xs-12 col-sm-8" %)
101 -(((
102 -= Section 3 =
103 -
104 -
105 -Content 3
106 -)))
107 -
108 -
109 -
110 -(% class="col-xs-12 col-sm-4" %)
111 -(((
112 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
113 -)))
114 -)))
115 -
116 -
117 -
118 -
119 119  
Ticket-Category2.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -49.6 KB
Content
Ticket_Category.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +29.0 KB
Content