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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 2.1
edited by Christine Sklareski
on 2025/03/03 14:38
Change comment: Rollback to version 1.2
To version 3.2
edited by Christine Sklareski
on 2025/03/03 14:50
Change comment: There is no comment for this version

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34 34  = Start a New Ticket =
35 35  
36 36  
37 -(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Start a new ticket in 3 places**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %); in either of the blue (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**New Ticket**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) links or, for computer support, by clicking one of your saved assets in (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Quick Tickets**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
37 +**Start a new ticket in 3 places**; in either of the **blue New Ticket links** or, for computer support, by clicking one of **your saved assets** in Quick Tickets section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
38 38  )))
39 39  
40 40  
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41 41  
42 42  (% class="col-xs-12 col-sm-4" %)
43 43  (((
44 -[[Figure 1. >>image:NewTicket.png||alt="IncidentIQ New Ticket locations" height="395" width="749"]]
44 +[[Figure 1. Press the blue button labeled "New Ticket" to open a ticket.>>image:NewTicket.png||alt="IncidentIQ New Ticket locations" height="395" width="749"]]
45 45  )))
46 46  )))
47 47  
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52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 -= Section 3 =
55 += Select a Category =
56 56  
57 57  
58 -Content 3
58 +(% style="line-height:1.2" %)
59 +Select what the ticket is about. For example:
60 +
61 +* **Devices/Hardware** if the ticket is about a computer, copier/printer or desk phone.
62 +* **Facilities** if this is a work order
63 +* **Event Reservations** to reserve a room/space in the district
59 59  )))
60 60  
61 61  
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62 62  
63 63  (% class="col-xs-12 col-sm-4" %)
64 64  (((
70 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
71 +)))
72 +)))
73 +
74 +
75 +----
76 +
77 +(% class="row" %)
78 +(((
79 +(% class="col-xs-12 col-sm-8" %)
80 +(((
81 +== Technology Tickets ==
82 +
83 +
84 +(% style="line-height:1.2" %)
85 +To begin a Technology ticket for a computer issue, enter the asset tag number, select a favorite asset OR select from all device categories to begin the ticket. There will then be a number of screens to refine your ticket down to the closest issue.
86 +
87 +(% style="line-height:1.2" %)
88 +You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
89 +)))
90 +
91 +
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93 +(% class="col-xs-12 col-sm-4" %)
94 +(((
65 65  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
66 66  )))
67 67  )))
68 68  
69 69  
100 +----
70 70  
102 +(% class="row" %)
103 +(((
104 +(% class="col-xs-12 col-sm-8" %)
105 +(((
106 += Section 3 =
71 71  
72 72  
109 +Content 3
110 +)))
73 73  
112 +
113 +
114 +(% class="col-xs-12 col-sm-4" %)
115 +(((
116 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
117 +)))
118 +)))
119 +
120 +
121 +
122 +
74 74  
Ticket-Category2.png
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1 +XWiki.christine_sklareskietownschoolsorg
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