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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 2.1
edited by Christine Sklareski
on 2025/03/03 14:38
Change comment: Rollback to version 1.2
To version 2.2
edited by Christine Sklareski
on 2025/03/03 14:46
Change comment: There is no comment for this version

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34 34  = Start a New Ticket =
35 35  
36 36  
37 -(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Start a new ticket in 3 places**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %); in either of the blue (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**New Ticket**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) links or, for computer support, by clicking one of your saved assets in (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Quick Tickets**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
37 +(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Start a new ticket in 3 places**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %); in either of the blue (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**New Ticket**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) links or, for computer support, by clicking one of your saved assets in (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Quick Tickets**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
38 38  )))
39 39  
40 40  
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41 41  
42 42  (% class="col-xs-12 col-sm-4" %)
43 43  (((
44 -[[Figure 1. >>image:NewTicket.png||alt="IncidentIQ New Ticket locations" height="395" width="749"]]
44 +[[Figure 1. Press the blue button labeled "New Ticket" to open a ticket.>>image:NewTicket.png||alt="IncidentIQ New Ticket locations" height="395" width="749"]]
45 45  )))
46 46  )))
47 47  
... ... @@ -52,6 +52,32 @@
52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 += Select a Category =
56 +
57 +
58 +(% style="line-height:1.2" %)
59 +(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Select what the ticket is about. **(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %)For example:
60 +
61 +* (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Devices/Hardware**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) if the ticket is about a computer, copier/printer or desk phone.
62 +* (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Facilities**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) if this is a work order
63 +* (% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none" %)**Event Reservations**(% style="font-size: 11pt; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-emoji: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; white-space: pre-wrap; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; text-decoration: none" %) to reserve a room/space in the district
64 +)))
65 +
66 +
67 +
68 +(% class="col-xs-12 col-sm-4" %)
69 +(((
70 +[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
71 +)))
72 +)))
73 +
74 +
75 +----
76 +
77 +(% class="row" %)
78 +(((
79 +(% class="col-xs-12 col-sm-8" %)
80 +(((
55 55  = Section 3 =
56 56  
57 57  
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67 67  )))
68 68  
69 69  
96 +----
70 70  
98 +(% class="row" %)
99 +(((
100 +(% class="col-xs-12 col-sm-8" %)
101 +(((
102 += Section 3 =
71 71  
72 72  
105 +Content 3
106 +)))
73 73  
108 +
109 +
110 +(% class="col-xs-12 col-sm-4" %)
111 +(((
112 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
113 +)))
114 +)))
115 +
116 +
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118 +
74 74  
Ticket-Category2.png
Author
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1 +XWiki.christine_sklareskietownschoolsorg
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1 +49.6 KB
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