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Last modified by Christine Sklareski on 2025/03/05 09:09
From version 4.1
edited by Christine Sklareski
on 2025/03/05 08:58
Change comment: There is no comment for this version
To version 7.1
edited by Christine Sklareski
on 2025/03/05 09:09
Change comment: There is no comment for this version

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5 5  = Reply to a Ticket =
6 6  
7 7  
8 -There will be times when you need to respond to a question in a ticket or add additional clarifying information to the technician. To do so, open the ticket from the dashboard and then click in the Comment field where you can type information and then submit it.
8 +There will be times when you need to respond to a question in a ticket or add additional clarifying information to the technician. To do so, open the ticket from the dashboard and then enter your note or question in the Comment field and then click "Add Comment" to submit it.
9 9  
10 10  
11 -[[image:IIQ-Comment.png||alt="Add a comment in IncidentIQ" data-xwiki-image-style-border="true" height="291" width="457"]]
11 +
12 12  )))
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14 14  
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19 19  {{toc/}}
20 20  {{/box}}
21 21  
22 +[[image:IIQ-Comment.png||alt="Comment box in Incident IQ" data-xwiki-image-style-border="true"]]
22 22  
24 +Figure 1. Enter your comment in the comment box.
25 +
23 23  
24 24  )))
25 25  )))