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Last modified by Christine Sklareski on 2025/03/05 09:09
From version 1.5
edited by Christine Sklareski
on 2025/03/03 16:18
Change comment: There is no comment for this version
To version 6.1
edited by Christine Sklareski
on 2025/03/05 09:07
Change comment: There is no comment for this version

Summary

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1 -Sandbox.WebHome
1 +Main.WebsitesSoftware.IncidentIQ 2.WebHome
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5 5  = Reply to a Ticket =
6 6  
7 7  
8 -There will be times when you need to respond to a question in a ticket or add additional clarifying information to the technician. To do so, open the ticket from the dashboard and then click in the Comment field where you can type information and then submit it.
8 +There will be times when you need to respond to a question in a ticket or add additional clarifying information to the technician. To do so, open the ticket from the dashboard and then enter your note or question in the Comment field and then click "Add Comment" to submit it.
9 +
10 +
11 +
9 9  )))
10 10  
11 11  
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16 16  {{toc/}}
17 17  {{/box}}
18 18  
19 - [[image:IIQ-Comment.png||alt="Add Comment to IIQ Ticket" data-xwiki-image-style-border="true" height="318" width="500"]]
22 +[[image:IIQ-Comment.png||alt="Comment box in Incident IQ" data-xwiki-image-style-border="true"]]
20 20  
21 -(% class="col-xs-12 col-sm-4" %)
22 -(((
24 +Figure 1. Enter your comment in the comment box.
25 +
23 23  
24 24  )))
25 25  )))
26 -)))
27 27  
28 28  ----
29 29  
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59 59  = View Ticket Timeline =
60 60  
61 61  
62 -View the activity timeline showing at the bottom of the ticket to review ticket details and see a timeline of the comments and actions pertaining to the ticket. File attachments uploaded by the technician will also be located in the activity timeline.
64 +View the activity timeline showing at the bottom of the ticket, see figure 3, to review ticket details and see a timeline of the comments and actions pertaining to the ticket. File attachments uploaded by the technician will also be located in the activity timeline.
63 63  )))
64 64  
65 65  
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66 66  
67 67  (% class="col-xs-12 col-sm-4" %)
68 68  (((
69 -[[Figure 3. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="285" width="344"]]
71 +[[Figure 3. View ticket activity using the timeline tab.>>image:ticket-activity.png||alt="View ticket activity using the ticket timeline." data-xwiki-image-style-border="true" height="257" width="418"]]
70 70  )))
71 71  )))
72 72  
ticket-activity.png
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1 +XWiki.christine_sklareskietownschoolsorg
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