Wiki source code of IncidentIQ
Last modified by Christine Sklareski on 2025/03/05 14:56
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1.1 | 1 | (% class="row" %) |
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5.2 | 5 | = Purpose = |
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1.3 | 6 | |
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5.4 | 7 | The Technology Services Department uses an online technology support system called Incident IQ (IIQ) to manage technology requests. District users will log in with Google and easily create new support tickets using the “New Ticket” button. When creating a support ticket, describe the issue that is occurring and any troubleshooting steps that have been taken. Users will communicate with technicians regarding tech issues through the open ticket, and can access a history of past tickets through their IncidentIQ account. |
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1.1 | 8 | |
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5.3 | 9 | ---- |
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5.5 | 11 | = Grade Levels = |
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| 13 | * District wide | ||
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6.1 | 15 | ---- |
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5.5 | 16 | |
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6.2 | 17 | = URL = |
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6.1 | 18 | |
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10.1 | 19 | * [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]] |
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6.1 | 20 | |
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6.2 | 21 | ---- |
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| 23 | = Login Information = | ||
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6.3 | 25 | * Login with Google |
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6.2 | 26 | |
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6.3 | 27 | {{info}} |
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10.1 | 28 | **Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support||rel="noopener noreferrer" target="_blank"]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue. |
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6.3 | 29 | {{/info}} |
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1.1 | 30 | |
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1.3 | 31 | ---- |
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1.1 | 32 | |
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6.4 | 33 | = Support Contact = |
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1.3 | 34 | |
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7.2 | 35 | * [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]] |
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6.4 | 36 | |
| 37 | ---- | ||
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| 39 | = User Guides = | ||
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1.3 | 41 | * ((( |
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10.1 | 42 | [[Tipsheet>>doc:.Using IncidentIQ for Tech, Facilities and Room Reservations.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification. |
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1.3 | 43 | ))) |
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11.1 | 44 | * [[Tipsheet 2>>doc:.Reply_Ticket-Add_Attachment.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians |
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10.1 | 45 | * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base. |
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6.5 | 46 | |
| 47 | ---- | ||
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| 49 | = Troubleshooting Tips = | ||
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| 51 | * Clear browser cookies and cache if the site is not working as expected. | ||
| 52 | * Log out and back in to see if issues resolve. | ||
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1.1 | 53 | ))) |
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| 56 | (% class="col-xs-12 col-sm-4" %) | ||
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5.1 | 58 | [[image:iiq.png||alt="IncidentIQ logo" data-xwiki-image-style-alignment="center" height="204" width="204"]] |
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4.1 | 59 | |
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1.1 | 60 | {{box title="**Contents**"}} |
| 61 | {{toc/}} | ||
| 62 | {{/box}} | ||
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1.2 | 64 | |
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1.1 | 65 | ))) |
| 66 | ))) |