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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/03/05 14:56
From version 8.2
edited by christine_sklareski
on 2025/01/17 14:42
Change comment: There is no comment for this version
To version 5.5
edited by christine_sklareski
on 2025/01/17 14:34
Change comment: There is no comment for this version

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... ... @@ -8,49 +8,29 @@
8 8  
9 9  ----
10 10  
11 -= Grade Levels =
12 -
13 -* District wide
14 -
15 -----
16 -
17 -= URL =
18 -
19 -* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org||rel=" noopener noreferrer" target="_blank"]]
20 -
21 -----
22 -
23 -= Login Information =
24 -
25 -* Login with Google
26 -
27 27  {{info}}
28 -**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support||rel=" noopener noreferrer" target="_blank"]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
12 +== For Technology Support, visit the [[IncidentIQ>>http://support.etownschools.org]] system. ==
29 29  {{/info}}
30 30  
31 31  ----
32 32  
33 -= Support Contact =
17 += Grade Levels =
34 34  
35 -* [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
19 +* District wide
36 36  
37 -----
38 38  
39 -= User Guides =
22 +**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
40 40  
41 -* (((
42 -[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification.
43 -)))
44 -* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
45 -* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
46 -
47 47  ----
48 48  
49 -= Troubleshooting Tips =
26 += How to Use IIQ =
50 50  
51 -* Clear browser cookies and cache if the site is not working as expected.
52 -* Log out and back in to see if issues resolve.
28 +* (((
29 +[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
53 53  )))
31 +* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
32 +* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
33 +)))
54 54  
55 55  
56 56  (% class="col-xs-12 col-sm-4" %)