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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/03/05 14:56
From version 8.1
edited by christine_sklareski
on 2025/01/17 14:40
Change comment: There is no comment for this version
To version 11.1
edited by Christine Sklareski
on 2025/03/03 16:26
Change comment: There is no comment for this version

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Author
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1 -XWiki.christine_sklareski
1 +XWiki.christine_sklareskietownschoolsorg
Content
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16 16  
17 17  = URL =
18 18  
19 -* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org]]
19 +* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
20 20  
21 21  ----
22 22  
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25 25  * Login with Google
26 26  
27 27  {{info}}
28 -**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
28 +**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support||rel="noopener noreferrer" target="_blank"]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
29 29  {{/info}}
30 30  
31 31  ----
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39 39  = User Guides =
40 40  
41 41  * (((
42 -[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
42 +[[Tipsheet>>doc:.Using IncidentIQ for Tech, Facilities and Room Reservations.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification.
43 43  )))
44 -* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
45 -* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
44 +* [[Tipsheet 2>>doc:.Reply_Ticket-Add_Attachment.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
45 +* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
46 46  
47 47  ----
48 48