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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/03/05 14:56
From version 7.2
edited by christine_sklareski
on 2025/01/17 14:40
Change comment: There is no comment for this version
To version 6.2
edited by christine_sklareski
on 2025/01/17 14:36
Change comment: There is no comment for this version

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... ... @@ -8,6 +8,12 @@
8 8  
9 9  ----
10 10  
11 +{{info}}
12 +== For Technology Support, visit the [[IncidentIQ>>http://support.etownschools.org]] system. ==
13 +{{/info}}
14 +
15 +----
16 +
11 11  = Grade Levels =
12 12  
13 13  * District wide
... ... @@ -22,34 +22,19 @@
22 22  
23 23  = Login Information =
24 24  
25 -* Login with Google
26 26  
27 -{{info}}
32 +
28 28  **Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
29 -{{/info}}
30 30  
31 31  ----
32 32  
33 -= Support Contact =
37 += How to Use IIQ =
34 34  
35 -* [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
36 -
37 -----
38 -
39 -= User Guides =
40 -
41 41  * (((
42 42  [[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
43 43  )))
44 44  * [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
45 45  * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
46 -
47 -----
48 -
49 -= Troubleshooting Tips =
50 -
51 -* Clear browser cookies and cache if the site is not working as expected.
52 -* Log out and back in to see if issues resolve.
53 53  )))
54 54  
55 55