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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/03/05 14:56
From version 7.1
edited by christine_sklareski
on 2025/01/17 14:39
Change comment: There is no comment for this version
To version 11.1
edited by Christine Sklareski
on 2025/03/03 16:26
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.christine_sklareski
1 +XWiki.christine_sklareskietownschoolsorg
Content
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8 8  
9 9  ----
10 10  
11 -{{info}}
12 -== For Technology Support, visit the [[IncidentIQ>>http://support.etownschools.org]] system. ==
13 -{{/info}}
14 -
15 -----
16 -
17 17  = Grade Levels =
18 18  
19 19  * District wide
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22 22  
23 23  = URL =
24 24  
25 -* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org]]
19 +* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
26 26  
27 27  ----
28 28  
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31 31  * Login with Google
32 32  
33 33  {{info}}
34 -**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
28 +**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support||rel="noopener noreferrer" target="_blank"]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
35 35  {{/info}}
36 36  
37 37  ----
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38 38  
39 39  = Support Contact =
40 40  
41 -* [[EASD Tech Support>>http://support.etownschools.org||rel=" noopener noreferrer" target="_blank"]]
35 +* [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
42 42  
43 43  ----
44 44  
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45 45  = User Guides =
46 46  
47 47  * (((
48 -[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
42 +[[Tipsheet>>doc:.Using IncidentIQ for Tech, Facilities and Room Reservations.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification.
49 49  )))
50 -* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
51 -* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
44 +* [[Tipsheet 2>>doc:.Reply_Ticket-Add_Attachment.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
45 +* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
52 52  
53 53  ----
54 54