Changes for page IncidentIQ

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...	...	@@ -28,34 +28,19 @@
28	28
29	29	= Login Information =
30	30
31		-* Login with Google
32	32
33		-{{info}}
	32	+
34	34	**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
35		-{{/info}}
36	36
37	37	----
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39		-= Support Contact =
	37	+= How to Use IIQ =
40	40
41		-* [[EASD Tech Support>>http://support.etownschools.org||rel=" noopener noreferrer" target="_blank"]]
42		-
43		-----
44		-
45		-= User Guides =
46		-
47	47	* (((
48	48	[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
49	49	)))
50	50	* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
51	51	* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
52		-
53		-----
54		-
55		-= Troubleshooting Tips =
56		-
57		-* Clear browser cookies and cache if the site is not working as expected.
58		-* Log out and back in to see if issues resolve.
59	59	)))
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