Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/03/05 14:56

From version 6.4
edited by christine_sklareski
on 2025/01/17 14:38
Change comment: There is no comment for this version
To version 7.1
edited by christine_sklareski
on 2025/01/17 14:39
Change comment: There is no comment for this version

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49 49  )))
50 50  * [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
51 51  * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
52 +
53 +----
54 +
55 += Troubleshooting Tips =
56 +
57 +* Clear browser cookies and cache if the site is not working as expected.
58 +* Log out and back in to see if issues resolve.
52 52  )))
53 53  
54 54