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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/03/05 14:56
From version 6.3
edited by christine_sklareski
on 2025/01/17 14:37
Change comment: There is no comment for this version
To version 7.2
edited by christine_sklareski
on 2025/01/17 14:40
Change comment: There is no comment for this version

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... ... @@ -8,12 +8,6 @@
8 8  
9 9  ----
10 10  
11 -{{info}}
12 -== For Technology Support, visit the [[IncidentIQ>>http://support.etownschools.org]] system. ==
13 -{{/info}}
14 -
15 -----
16 -
17 17  = Grade Levels =
18 18  
19 19  * District wide
... ... @@ -36,13 +36,26 @@
36 36  
37 37  ----
38 38  
39 -= How to Use IIQ =
33 += Support Contact =
40 40  
35 +* [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
36 +
37 +----
38 +
39 += User Guides =
40 +
41 41  * (((
42 42  [[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
43 43  )))
44 44  * [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
45 45  * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
46 +
47 +----
48 +
49 += Troubleshooting Tips =
50 +
51 +* Clear browser cookies and cache if the site is not working as expected.
52 +* Log out and back in to see if issues resolve.
46 46  )))
47 47  
48 48