Changes for page IncidentIQ

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• Page properties (1 modified, 0 added, 0 removed)

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...	...	@@ -36,13 +36,26 @@
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37	37	----
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39		-= How to Use IIQ =
	39	+= Support Contact =
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	41	+* [[EASD Tech Support>>http://support.etownschools.org||rel=" noopener noreferrer" target="_blank"]]
	42	+
	43	+----
	44	+
	45	+= User Guides =
	46	+
41	41	* (((
42	42	[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
43	43	)))
44	44	* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
45	45	* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
	52	+
	53	+----
	54	+
	55	+= Troubleshooting Tips =
	56	+
	57	+* Clear browser cookies and cache if the site is not working as expected.
	58	+* Log out and back in to see if issues resolve.
46	46	)))
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