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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/03/05 14:56
From version 6.2
edited by christine_sklareski
on 2025/01/17 14:36
Change comment: There is no comment for this version
To version 8.1
edited by christine_sklareski
on 2025/01/17 14:40
Change comment: There is no comment for this version

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... ... @@ -8,12 +8,6 @@
8 8  
9 9  ----
10 10  
11 -{{info}}
12 -== For Technology Support, visit the [[IncidentIQ>>http://support.etownschools.org]] system. ==
13 -{{/info}}
14 -
15 -----
16 -
17 17  = Grade Levels =
18 18  
19 19  * District wide
... ... @@ -28,19 +28,34 @@
28 28  
29 29  = Login Information =
30 30  
25 +* Login with Google
31 31  
32 -
27 +{{info}}
33 33  **Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
29 +{{/info}}
34 34  
35 35  ----
36 36  
37 -= How to Use IIQ =
33 += Support Contact =
38 38  
35 +* [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
36 +
37 +----
38 +
39 += User Guides =
40 +
39 39  * (((
40 40  [[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
41 41  )))
42 42  * [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
43 43  * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
46 +
47 +----
48 +
49 += Troubleshooting Tips =
50 +
51 +* Clear browser cookies and cache if the site is not working as expected.
52 +* Log out and back in to see if issues resolve.
44 44  )))
45 45  
46 46