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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/07/18 08:11
From version 6.1
edited by christine_sklareski
on 2025/01/17 14:35
Change comment: There is no comment for this version
To version 15.3
edited by Christine Sklareski
on 2025/07/18 08:11
Change comment: There is no comment for this version

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Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.christine_sklareski
1 +XWiki.christine_sklareskietownschoolsorg
Content
... ... @@ -8,32 +8,51 @@
8 8  
9 9  ----
10 10  
11 += Grade Levels =
12 +
13 +* District wide
14 +
15 +----
16 +
17 += URL =
18 +
19 +* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
20 +
21 +----
22 +
23 += Login Information =
24 +
25 +* Login with Google
26 +
11 11  {{info}}
12 -== For Technology Support, visit the [[IncidentIQ>>http://support.etownschools.org]] system. ==
28 +**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support||rel="noopener noreferrer" target="_blank"]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
13 13  {{/info}}
14 14  
15 15  ----
16 16  
17 -= Grade Levels =
33 += Support Contact =
18 18  
19 -* District wide
35 +* [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
20 20  
21 21  ----
22 22  
39 += User Guides =
23 23  
41 +* [[Tipsheet>>doc:.Using IncidentIQ for Tech, Facilities and Room Reservations.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification.
42 +* [[Tipsheet 2>>doc:.Reply_Ticket-Add_Attachment.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
43 +* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
24 24  
25 -**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
45 +{{info}}
46 +[[Intro to IncidentIQ>>https://docs.google.com/presentation/d/1a80lx72xHI7Ime0l8VHr6FZBNaxidSWwM61EEoRwOw0/edit?usp=sharing||rel="noopener noreferrer" target="_blank"]] - EASD online training module
47 +{{/info}}
26 26  
27 27  ----
28 28  
29 -= How to Use IIQ =
51 += Troubleshooting Tips =
30 30  
31 -* (((
32 -[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
53 +* Clear browser cookies and cache if the site is not working as expected.
54 +* Log out and back in to see if issues resolve.
33 33  )))
34 -* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
35 -* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
36 -)))
37 37  
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)