Changes for page IncidentIQ

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• Page properties (1 modified, 0 added, 0 removed)

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...	...	@@ -18,18 +18,44 @@
18	18
19	19	* District wide
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	21	+----
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	23	+= URL =
	24	+
	25	+* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org]]
	26	+
	27	+----
	28	+
	29	+= Login Information =
	30	+
	31	+* Login with Google
	32	+
	33	+{{info}}
22	22	**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
	35	+{{/info}}
23	23
24	24	----
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26		-= How to Use IIQ =
	39	+= Support Contact =
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	41	+* [[EASD Tech Support>>http://support.etownschools.org||rel=" noopener noreferrer" target="_blank"]]
	42	+
	43	+----
	44	+
	45	+= User Guides =
	46	+
28	28	* (((
29	29	[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
30	30	)))
31	31	* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
32	32	* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
	52	+
	53	+----
	54	+
	55	+= Troubleshooting Tips =
	56	+
	57	+* Clear browser cookies and cache if the site is not working as expected.
	58	+* Log out and back in to see if issues resolve.
33	33	)))
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