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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/03/05 14:56
From version 5.5
edited by christine_sklareski
on 2025/01/17 14:34
Change comment: There is no comment for this version
To version 10.1
edited by Christine Sklareski
on 2025/03/03 16:00
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.christine_sklareski
1 +XWiki.christine_sklareskietownschoolsorg
Content
... ... @@ -8,29 +8,49 @@
8 8  
9 9  ----
10 10  
11 += Grade Levels =
12 +
13 +* District wide
14 +
15 +----
16 +
17 += URL =
18 +
19 +* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
20 +
21 +----
22 +
23 += Login Information =
24 +
25 +* Login with Google
26 +
11 11  {{info}}
12 -== For Technology Support, visit the [[IncidentIQ>>http://support.etownschools.org]] system. ==
28 +**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support||rel="noopener noreferrer" target="_blank"]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
13 13  {{/info}}
14 14  
15 15  ----
16 16  
17 -= Grade Levels =
33 += Support Contact =
18 18  
19 -* District wide
35 +* [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
20 20  
37 +----
21 21  
22 -**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
39 += User Guides =
23 23  
41 +* (((
42 +[[Tipsheet>>doc:.Using IncidentIQ for Tech, Facilities and Room Reservations.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification.
43 +)))
44 +* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
45 +* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
46 +
24 24  ----
25 25  
26 -= How to Use IIQ =
49 += Troubleshooting Tips =
27 27  
28 -* (((
29 -[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
51 +* Clear browser cookies and cache if the site is not working as expected.
52 +* Log out and back in to see if issues resolve.
30 30  )))
31 -* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
32 -* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
33 -)))
34 34  
35 35  
36 36  (% class="col-xs-12 col-sm-4" %)