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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/03/05 14:56
From version 5.4
edited by christine_sklareski
on 2025/01/17 14:34
Change comment: There is no comment for this version
To version 7.2
edited by christine_sklareski
on 2025/01/17 14:40
Change comment: There is no comment for this version

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8 8  
9 9  ----
10 10  
11 += Grade Levels =
12 +
13 +* District wide
14 +
15 +----
16 +
17 += URL =
18 +
19 +* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org]]
20 +
21 +----
22 +
23 += Login Information =
24 +
25 +* Login with Google
26 +
11 11  {{info}}
12 -== For Technology Support, visit the [[IncidentIQ>>http://support.etownschools.org]] system. ==
28 +**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
13 13  {{/info}}
14 14  
15 15  ----
16 16  
17 -**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
33 += Support Contact =
18 18  
35 +* [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
36 +
19 19  ----
20 20  
21 -= How to Use IIQ =
39 += User Guides =
22 22  
23 23  * (((
24 24  [[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
... ... @@ -25,6 +25,13 @@
25 25  )))
26 26  * [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
27 27  * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
46 +
47 +----
48 +
49 += Troubleshooting Tips =
50 +
51 +* Clear browser cookies and cache if the site is not working as expected.
52 +* Log out and back in to see if issues resolve.
28 28  )))
29 29  
30 30