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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/07/18 08:11
From version 16.1
edited by Christine Sklareski
on 2025/07/18 08:11
Change comment: There is no comment for this version
To version 6.4
edited by christine_sklareski
on 2025/01/17 14:38
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.christine_sklareskietownschoolsorg
1 +XWiki.christine_sklareski
Content
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8 8  
9 9  ----
10 10  
11 +{{info}}
12 +== For Technology Support, visit the [[IncidentIQ>>http://support.etownschools.org]] system. ==
13 +{{/info}}
14 +
15 +----
16 +
11 11  = Grade Levels =
12 12  
13 13  * District wide
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16 16  
17 17  = URL =
18 18  
19 -* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
25 +* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org]]
20 20  
21 21  ----
22 22  
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25 25  * Login with Google
26 26  
27 27  {{info}}
28 -**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support||rel="noopener noreferrer" target="_blank"]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
34 +**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
29 29  {{/info}}
30 30  
31 31  ----
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32 32  
33 33  = Support Contact =
34 34  
35 -* [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
41 +* [[EASD Tech Support>>http://support.etownschools.org||rel=" noopener noreferrer" target="_blank"]]
36 36  
37 37  ----
38 38  
39 39  = User Guides =
40 40  
41 -* [[Tipsheet>>doc:.Using IncidentIQ for Tech, Facilities and Room Reservations.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification.
42 -* [[Tipsheet 2>>doc:.Reply_Ticket-Add_Attachment.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
43 -* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
44 -
45 -{{info}}
46 -[[Intro to IncidentIQ>>https://docs.google.com/presentation/d/1a80lx72xHI7Ime0l8VHr6FZBNaxidSWwM61EEoRwOw0/edit?usp=sharing||rel="noopener noreferrer" target="_blank"]] - EASD online training module
47 -{{/info}}
48 -
49 -----
50 -
51 -= Troubleshooting Tips =
52 -
53 -* Clear browser cookies and cache if the site is not working as expected.
54 -* Log out and back in to see if issues resolve.
47 +* (((
48 +[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
55 55  )))
50 +* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
51 +* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
52 +)))
56 56  
57 57  
58 58  (% class="col-xs-12 col-sm-4" %)