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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/07/18 08:11
From version 14.2
edited by Christine Sklareski
on 2025/07/17 09:41
Change comment: There is no comment for this version
To version 15.2
edited by Christine Sklareski
on 2025/07/18 08:11
Change comment: There is no comment for this version

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41 41  * [[Tipsheet>>doc:.Using IncidentIQ for Tech, Facilities and Room Reservations.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification.
42 42  * [[Tipsheet 2>>doc:.Reply_Ticket-Add_Attachment.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
43 43  * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
44 -* [[Intro to IncidentIQ>>https://docs.google.com/presentation/d/1a80lx72xHI7Ime0l8VHr6FZBNaxidSWwM61EEoRwOw0/edit?usp=sharing||rel=" noopener noreferrer" target="_blank"]] - EASD online training module
44 +* [[Intro to IncidentIQ>>https://docs.google.com/presentation/d/1a80lx72xHI7Ime0l8VHr6FZBNaxidSWwM61EEoRwOw0/edit?usp=sharing||rel="noopener noreferrer" target="_blank"]] - EASD online training module
45 45  
46 +{{info}}
47 +[[Intro to IncidentIQ>>https://docs.google.com/presentation/d/1a80lx72xHI7Ime0l8VHr6FZBNaxidSWwM61EEoRwOw0/edit?usp=sharing||rel="noopener noreferrer" target="_blank"]] - EASD online training module
48 +{{/info}}
49 +
46 46  ----
47 47  
48 48  = Troubleshooting Tips =