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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/07/18 08:11
From version 13.1
edited by Christine Sklareski
on 2025/03/05 14:56
Change comment: There is no comment for this version
To version 15.3
edited by Christine Sklareski
on 2025/07/18 08:11
Change comment: There is no comment for this version

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... ... @@ -38,12 +38,14 @@
38 38  
39 39  = User Guides =
40 40  
41 -* (((
42 -[[Tipsheet>>doc:.Using IncidentIQ for Tech, Facilities and Room Reservations.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification.
43 -)))
41 +* [[Tipsheet>>doc:.Using IncidentIQ for Tech, Facilities and Room Reservations.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification.
44 44  * [[Tipsheet 2>>doc:.Reply_Ticket-Add_Attachment.WebHome||rel="noopener noreferrer" target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
45 45  * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
46 46  
45 +{{info}}
46 +[[Intro to IncidentIQ>>https://docs.google.com/presentation/d/1a80lx72xHI7Ime0l8VHr6FZBNaxidSWwM61EEoRwOw0/edit?usp=sharing||rel="noopener noreferrer" target="_blank"]] - EASD online training module
47 +{{/info}}
48 +
47 47  ----
48 48  
49 49  = Troubleshooting Tips =