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Changes for page IncidentIQ

Last modified by Christine Sklareski on 2025/03/05 14:56
From version 1.2
edited by christine_sklareski
on 2025/01/17 14:03
Change comment: There is no comment for this version
To version 8.1
edited by christine_sklareski
on 2025/01/17 14:40
Change comment: There is no comment for this version

Summary

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1 -IncidentIQ 2
1 +IncidentIQ
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -The Technology Services Department uses an online technology support system called Incident IQ (IIQ) to manage technology requests.
5 += Purpose =
6 6  
7 -District users will log in with Google and easily create new support tickets using the “New Ticket” button. When creating a support ticket, describe the issue that is occurring and any troubleshooting steps that have been taken. Users will communicate with technicians regarding tech issues through the open ticket, and through their IncidentIQ account, can access a history of past tickets.
7 +The Technology Services Department uses an online technology support system called Incident IQ (IIQ) to manage technology requests. District users will log in with Google and easily create new support tickets using the “New Ticket” button. When creating a support ticket, describe the issue that is occurring and any troubleshooting steps that have been taken. Users will communicate with technicians regarding tech issues through the open ticket, and can access a history of past tickets through their IncidentIQ account.
8 8  
9 +----
10 +
11 += Grade Levels =
12 +
13 +* District wide
14 +
15 +----
16 +
17 += URL =
18 +
19 +* [[http:~~/~~/support.etownschools.org>>http://support.etownschools.org]]
20 +
21 +----
22 +
23 += Login Information =
24 +
25 +* Login with Google
26 +
9 9  {{info}}
10 -== For Technology Support, visit the IncidentIQ system at [[http:~~/~~/support.etownschools.org>>url:http://support.etownschools.org/||rel="noopener noreferrer" target="_blank"]]. ==
28 +**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
11 11  {{/info}}
12 12  
13 -**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
31 +----
14 14  
15 -=== How to Use IIQ: ===
33 += Support Contact =
16 16  
17 -* [[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
35 +* [[EASD Tech Support>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]
36 +
37 +----
38 +
39 += User Guides =
40 +
41 +* (((
42 +[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
43 +)))
18 18  * [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
19 19  * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
46 +
47 +----
48 +
49 += Troubleshooting Tips =
50 +
51 +* Clear browser cookies and cache if the site is not working as expected.
52 +* Log out and back in to see if issues resolve.
20 20  )))
21 21  
22 22  
23 23  (% class="col-xs-12 col-sm-4" %)
24 24  (((
58 +[[image:iiq.png||alt="IncidentIQ logo" data-xwiki-image-style-alignment="center" height="204" width="204"]]
59 +
25 25  {{box title="**Contents**"}}
26 26  {{toc/}}
27 27  {{/box}}
iiq.png
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